Michelle Colato
Broomfield,CO
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Staybridge Suites Hotel
07.2023 - 06.2024
- Experience with Opera system
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor
Staybridge Suites Hotel
07.2023 - 06.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Hostess
Longhorn Steakhouse
06.2022 - 07.2023
- Welcome guests in, take names, phone numbers and give estimated seating time, answering phones, able to seat guests fast enough and accordance to rotation for servers, handling pressure and stress
Merchandise Associate
TJ Maxx & Homegoods
07.2021 - 07.2022
- Keeping the floor clean and helping customers with any questions or concerns, experience in registers and learned communication skills throughout, getting told my department for the night and keeping my section clean, being on registers everyday, sales experience
Cook
Hippos Mexican Burgers & More
07.2020 - 06.2021
- Keeping my section organized, being able to communicate with employees, connect with customers and give information about the food and products
Education
High School Diploma -
Front Range Academy
Broomfield, CO05.2022
Skills
- Communication skills
- Organizational know-how
- Attention to detail
- Creativity
- Customer Service
- Multitasking
- Positivity
- Time-management
- Work ethic
- Patient
- Merchandising
- Retail Sales
- Cashiering
- Cash Handling
- Organizational Skills
Accomplishments
Received Employee of the Month for May 2024 at Staybridge Suites
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Staybridge Suites Hotel
07.2023 - 06.2024
Night Auditor
Staybridge Suites Hotel
07.2023 - 06.2024
Front Desk Hostess
Longhorn Steakhouse
06.2022 - 07.2023
Merchandise Associate
TJ Maxx & Homegoods
07.2021 - 07.2022
Cook
Hippos Mexican Burgers & More
07.2020 - 06.2021
High School Diploma -
Front Range Academy
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