Michelle Collins
Pocahontas,IL
Summary
Dynamic retail leader with extensive experience at Dollar General, excelling in customer service and operational efficiency. Proven track record in inventory control and team building, driving sales growth through strategic merchandising and effective staff training. Committed to enhancing customer satisfaction and fostering strong relationships with both clients and team members.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Dollar General
Freeburg, IL
09.2016 - 03.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Coordinated inventory management processes, reducing stock discrepancies through diligent monitoring.
- Developed scheduling systems to optimize staff coverage during peak hours, improving store performance.
- Conducted regular audits of financial transactions, ensuring accuracy and accountability in cash handling.
- Collaborated with upper management on strategic planning for promotional events and store layouts.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
D & D Motors, Ltd.
Belleville, IL
05.2005 - 06.2016
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Developed and implemented strategic business plans to enhance profitability and market presence.
- Managed cross-functional teams, fostering collaboration and accountability among staff.
- Analyzed financial reports to identify trends, optimizing resource allocation for improved results.
- Established performance metrics, driving team goals aligned with organizational objectives.
- Streamlined processes, reducing operational costs while maintaining high service standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Spearheaded initiatives to enhance customer satisfaction through targeted service improvements.
Education
Associate of Applied Science - Business Fundamentals
University of Phoenix
Tempe, AZ05-2026
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Team building and leadership
- Customer service management
- Store operations
- Stock management
- Employee scheduling
- Hiring and training
- Staff management
- Display setup
- Loss prevention
- Sales expertise
- Sales techniques
- Sales growth
- Relationship building and management
- Staff scheduling
- Issue resolution
- Sales strategies
- Records management
- Shift scheduling
- Microsoft Office Suite
- Business development and planning
- Flexible schedule
- Incident reports
- Assignment delegation
- Database management
- Billing
- Vendor management
- Quickbooks
- Verbal and written communication
- Cash auditing
- Decision-making
- Delegating work
- Effective leader
- Financial management
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
Dollar General
09.2016 - 03.2017
General Manager
D & D Motors, Ltd.
05.2005 - 06.2016
Associate of Applied Science - Business Fundamentals
University of Phoenix