MICHELLE CONNELLY
Middletown
Summary
Motivated, dedicated, and resourceful professional with a diverse background and the discipline to exceed expectations. Driven, proactive, and detail-oriented, I seek opportunities for growth within an organization while continuously expanding my skills, knowledge, and leveraging my strong customer service experience. With a conscientious and dependable approach, I am committed to prioritizing tasks effectively and working both independently and collaboratively with professionalism as my guiding principle.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Community Health Network of Connecticut
01.2023 - Current
- Answering member/provider questions via telephone
- Documenting inquires and grievances
- Providing accurate and timely information to callers regarding benefit and network information and all other issues as indicated
- Ensuring high level service and productivity
- Adhere to all privacy and security standards in verifying callers ID and ability to share PHI
- Verify member eligibility and provider participation using appropriate data sources
Kindergarten Instructional Assistant
Cheshire Public Schools
09.2020 - 01.2023
- Assist Teacher with small group and whole group instruction while performing and assisting with assessments
- Support individual students with additional reading, teaching and helping students with life skills
- Assess the needs of and document any issues for follow up serving as advocate for students
- Develop strong rapport with children, staff and faculty, always willing to help Instructional Assistants
- Committed to continued professional development opportunities often staying late or assisting with the organization, set up and planning for next day activities
Instructional Assistant
Cheshire Public Schools
08.2018 - 06.2020
- Provided one on one instructional support to students with special education needs, including a non-verbal, multiple disability child in kindergarten, an autistic first grader and assisted with special education students
- Transitioned to a30-hour role and worked one-on-one with a child struggling with behavioral and emotional problems
Teacher Assistant/Recess TA
Cheshire Public Schools
06.2018 - 06.2018
- Supervised children at indoor and outdoor recess, facilitating an orderly transition from classrooms, playground and cafeteria
Teacher Assistant
Whitneyville Innovative Learning Center
09.2017 - 06.2018
- Oversaw care of pre-school age children in after care, including but not limited to outside play, crafts, lunch and free play
Realtor
Century21 AllPoints Realty
08.2015 - 09.2016
- Communicated clearly with clients to identify individual needs and goals while staying up-to-date on market trends and property values
- Answered all client questions while negotiating and managing sales contracts ensuring high quality service
- Assisted home buyers with contacts for lenders, insurance companies, home inspectors and contractors used in the home buying process
- Facilitated the presentation of offers on client properties and negotiations for a fair price on behalf of buyers and sellers
- Resolved any outstanding issues while assisting clients with paperwork and preparing homes to be listed
Realtor
Harriman Real Estate, LLC
03.2011 - 08.2015
- Provided support to clients while assisting with the home buying and selling process, negotiating and advocating with a strong attention to detail and consistently demonstrating exceptional customer service
- Developed positive and trusting relationship with customers while addressing individual needs
- Negotiated final sales price and drafted sales contracts while staying up to date on Market trends
Skills
- Microsoft Office, Word, Strong Customer Service Skills and Phone presence, team collaboration, adaptability, problem solving
Timeline
Call Center Representative
Community Health Network of Connecticut
01.2023 - Current
Kindergarten Instructional Assistant
Cheshire Public Schools
09.2020 - 01.2023
Instructional Assistant
Cheshire Public Schools
08.2018 - 06.2020
Teacher Assistant/Recess TA
Cheshire Public Schools
06.2018 - 06.2018
Teacher Assistant
Whitneyville Innovative Learning Center
09.2017 - 06.2018
Realtor
Century21 AllPoints Realty
08.2015 - 09.2016
Realtor
Harriman Real Estate, LLC
03.2011 - 08.2015
Similar Profiles
SARAH LISTERSARAH LISTER
Administrative Assistant at Community Health Network of ConnecticutAdministrative Assistant at Community Health Network of Connecticut
Amy DaigleAmy Daigle
Senior Inpatient Utilization Nurse at Community Health Network Of ConnecticutSenior Inpatient Utilization Nurse at Community Health Network Of Connecticut
Jacqueline LeVasseurJacqueline LeVasseur
Private Duty Registered Nurse at Bayada Home Health CarePrivate Duty Registered Nurse at Bayada Home Health Care
Eric LienkoEric Lienko
Subject Matter Expert at Ground Zer0 StashSubject Matter Expert at Ground Zer0 Stash
HUNTER TAVARESHUNTER TAVARES
HSE Coordinator at Michels FoundationsHSE Coordinator at Michels Foundations