Michelle Conway
Grand Rapids
Summary
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.
Resourceful Dietary Aide with extensive knowledge of food service practices and prove good skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge patient and resident meal services.
Responsible professional with extensive experience in nutrition and dietetics. Skilled in conducting nutrition assessments, creating individualized meal plans, and educating clients on nutrition. Strong communication skills and committed to effectively working with healthcare professionals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dietary Aide
Genesis Non Profit Housing
12.2019 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
Cashier/Assistant Store Manager
Family Dollar
04.2015 - 11.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Cashier
Meijer
01.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Community Care Giver
Vista Springs Northview
03.2012 - 12.2013
- Assisted clients with prescribed exercises to improve mobility.
- Identified social, economic, recreational and educational services in community to meet clients' needs.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Dietary Aide
Maplecreek Retirement Community
02.2006 - 05.2011
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Associate of Applied Science - Medical Assisting
Everest Institute - Grand Rapids
Grand Rapids, MI06.2010
Certificate - Culinary Arts
Michigan Technical Institute
Plainwell, MI12.1993
No Degree - Health Education/Culinary Arts
Kent Skills Center
Grand Rapids, MI12.1992
High School Diploma -
Union High School
Grand Rapids, MI06.1991
Skills
- Food Preparation
- Cooking
- Food Handling Safety
- OSHA Compliance
- Customer Service
- Sanitization
- Restaurant Experience
- Time Management
- Heavy Lifting
- Nutrition
- Table Setting
- Team Collaboration
- Food Safety
- Cleaning and Sanitizing
- Relationship Building
- Problem-Solving
Certification
- ServSafe Food Handler Online Training September 13 2023
- ServSafe Food Handler Certified September 13 2023
Timeline
Dietary Aide
Genesis Non Profit Housing
12.2019 - Current
Cashier/Assistant Store Manager
Family Dollar
04.2015 - 11.2019
Cashier
Meijer
01.2014 - 04.2015
Community Care Giver
Vista Springs Northview
03.2012 - 12.2013
Dietary Aide
Maplecreek Retirement Community
02.2006 - 05.2011
Associate of Applied Science - Medical Assisting
Everest Institute - Grand Rapids
Certificate - Culinary Arts
Michigan Technical Institute
No Degree - Health Education/Culinary Arts
Kent Skills Center
High School Diploma -
Union High School
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