Michelle Coulson
Huntsville
Summary
Proven multitasker and effective team collaborator, I enhanced customer satisfaction and reduced food waste significantly at Aafes Charleys. Skilled in customer service and maintaining high health standards, my background includes managing high-pressure situations and promoting patient dignity at CDD/NCA, showcasing my ability to balance hard and soft skills adeptly.
Overview
2014
2014
years of professional experience
Work History
Host
Four Leaves Restaurant
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
CNA
CDD/NCA
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Service Crew Member
AAFES
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Food Service Supervisor
Aafes Charleys
06.2010 - 07.2013
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Education
CNA -
Calhoun Community College
Huntsville, AL06.2019
Paranaque National High School
Manila Philippines 05.2001
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Food Service Supervisor
Aafes Charleys
06.2010 - 07.2013
Host
Four Leaves Restaurant
CNA
CDD/NCA
Service Crew Member
AAFES
CNA -
Calhoun Community College
Paranaque National High School
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