Michelle Coursey
Anna ISD
Leonard
15
years of professional experience
Detail-oriented education professional with extensive experience in classroom, customer service and office management. Skilled in classroom management, managing multi-line phone systems and supporting educational environments, enhancing operational efficiency and visitor satisfaction.
Work History
Receptionist
2 Years 10 Months- Managed front desk operations, greeting and checking-in visitors and directing them to appropriate personnel.
- Handled multi-line phone system, responding to inquiries promptly and professionally.
- Supported office staff and teachers efficiently by performing clerical tasks such as data entry, copy work, lamination work and reports.
- Trained, monitored and assigned tasks to student office aides.
- Resolved customer problems and complaints.
- Handled cash transactions and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Library Paraprofessional
9 Years 9 Months- Assisted with creation of student library lessons.
- Assisted students and staff in locating library materials and utilizing resources effectively.
- Managed circulation desk operations, ensuring efficient check-in/check-out processes.
- Developed and maintained cataloging systems for accurate inventory management.
- Trained volunteers on library policies, procedures, and technology usage.
SPED Paraprofessional
9 Months- Supported individualized education plans by implementing tailored instructional strategies for diverse learning needs.
- Assisted teacher in classroom management, fostering a positive and inclusive learning environment for 1st semester. Managed class for 2nd semester with a substitute after full time teacher resigned.
- Monitored student progress, documenting behavioral and academic developments to inform instructional adjustments.
- Collaborated with multidisciplinary teams to develop effective interventions and support services for students with disabilities.
Substitute Teacher, K-12
9 Months- Implemented engaging lesson plans tailored to diverse learning styles across K-12 grade levels.
- Fostered inclusive classroom environments, encouraging student participation and collaboration.
- Utilized classroom management techniques to maintain a productive learning atmosphere.
- Adapted instructional materials for various subjects, ensuring alignment with state standards.
Education
Associate of Arts - Applied Arts
- [1st in family to attend college] Scholarship Recipient
Skills
Customer service
Organization skills
Time management
Data entry
Office equipment operations
Multi-line phone system operation
Punctual and reliable
Microsoft office
Ascender
Accomplishments
Campus Paraprofessional of the year 2013-14.
Anna ISD Paraprofessional of the year 2024-25.
Timeline
Receptionist
Anna ISD
08.2023 - 06.2026Read More
Library Paraprofessional
Anna ISD
08.2013 - 05.2023Read More
SPED Paraprofessional
Anna ISD
08.2012 - 05.2013Read More
Substitute Teacher, K-12
Anna ISD
08.2011 - 05.2012Read More
Collin County Community College
Associate of Arts from Applied Arts
Read More