Michelle Croft
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Support Representative
Independence Blue Cross
08.2022 - Current
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Worked effectively in fast-paced environments.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Recorded supporting documentation for phone calls and written correspondence.
Medicare Customer Service Representative
Independence Blue Cross
04.2018 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Investigated and resolved customer inquiries and complaints quickly.
Teller
United Savings Bank
05.2016 - 04.2018
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted with training of new tellers on policies and procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller Customer Service Representative
Prudential Savings Bank
06.2013 - 04.2016
- Educated customers on online banking and mobile banking applications.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Retail Sales Associate Cashier
Ross Dress For Less
06.2011 - 06.2013
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Managed efficient cash register operations.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Home Health Aide
Bayada Home Health
10.2010 - 12.2011
- Assisted with end-of-life care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Cashier
Marshalls
09.2008 - 10.2010
- Upsold additional products and services to customers, increasing revenue.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Medical Assisting Certificate - Medical Assisting
Sanford Brown Institute
Trevose PA08.2008
High School Diploma -
Delaware Valley High School
Philadelphia PA02.2007
Skills
- Strong negotiation
- Goal-oriented mindset
- Salesforce proficiency
- Excellent Communication
- Active Listening
- Friendly, Positive Attitude
- Customer Service
- Computer Skills
- Multitasking Abilities
Timeline
Sales Support Representative
Independence Blue Cross
08.2022 - Current
Medicare Customer Service Representative
Independence Blue Cross
04.2018 - Current
Teller
United Savings Bank
05.2016 - 04.2018
Teller Customer Service Representative
Prudential Savings Bank
06.2013 - 04.2016
Retail Sales Associate Cashier
Ross Dress For Less
06.2011 - 06.2013
Home Health Aide
Bayada Home Health
10.2010 - 12.2011
Cashier
Marshalls
09.2008 - 10.2010
Medical Assisting Certificate - Medical Assisting
Sanford Brown Institute
High School Diploma -
Delaware Valley High School
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