Michelle Crump
Ventura
Summary
Passionate training professional with keen ability to look at issues both individually and holistically. Analytical mind that can diagnose gaps in programs and processes and propose solutions to improve. Intrapersonal skills that encourage collaboration, cooperation and alignment across departments. Adept trainer and facilitator with proven experience.
Overview
18
18
years of professional experience
Work History
Senior Learning Specialist
BSN Sports
Dallas, TX
05.2015 - Current
- Develop and implement training programs to enhance sales performance and engagement.
- Collaborate with cross-functional teams to assess and address learning needs across departments.
- Evaluate existing training materials, refining content for clarity and effectiveness in delivery.
- Facilitate group and 1:1 training that improves employees' skill sets and knowledge retention.
- Collaboration in building out New Hire Training Program
- Collaboration on creating and socializing timely Pre and Post Camp Training Content to help sales pros onboard quicker
- Manage a territory of nearly 300 sales professionals and managers
- Expert in BSN Systems
- Helped to Foster a culture of continuous improvement by encouraging feedback and incorporating suggestions into future program iterations.
- Communicate sales pro needs across departments and align on solutions
- Facilitate Training for New Hire and Acquisition onboarding
Customer Service Analyst
Stratosphere Quality
Indianapolis, IN
04.2014 - 05.2015
- Analyzed customer feedback to identify trends and improve service quality.
- Implemented process improvements that increased response efficiency and customer satisfaction.
- Monitored key performance indicators to assess service delivery and drive enhancements.
- Managed invoices and account credits
- Scheduled regular account meetings and made sure customer promises were being met
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
Administrative Assistant
Santa Barbara City College
Santa Barbara, CA
05.2008 - 06.2013
- Reported to the Dean of Education
- Recruited and trained individuals for Matriculation Program
- Wrote and proofread reports that were distributed to college staff
- Represented Matriculation program at student outreach tables and during presentations to staff members
- Created and educated staff and students on processes
- Created graphs and reports using different Microsoft programs.
- Worked collaboratively across departments to answer questions and assist with issues
- Managed student files and confidential information for over 3000 students
- Practiced daily conflict resolution with upset and irate peers
- First point of contact for our department for both students and staff members.
Education
Bachelor of Arts - Philosophy
University of California, Santa Barbara
Santa Barbara, CA06-2013
Associate of Arts - Humanities, Liberal Studies And General Studies
Santa Barbara City College
Santa Barbara, CA06-2011
Skills
- Collaborative problem-solving
- Coaching and mentoring
- Attention to detail
- Excellent communication
- Interpersonal skills
- Analytical thinking
- Curriculum development
- Training facilitation
Accomplishments
- NPS of 85+ in Pre Camp
- NPS of 90+ in Training Camp
Timeline
Senior Learning Specialist
BSN Sports
05.2015 - Current
Customer Service Analyst
Stratosphere Quality
04.2014 - 05.2015
Administrative Assistant
Santa Barbara City College
05.2008 - 06.2013
Bachelor of Arts - Philosophy
University of California, Santa Barbara
Associate of Arts - Humanities, Liberal Studies And General Studies
Santa Barbara City College
ATD Conference 2023
Attended three day learning conference that focused on training, education, onboarding and adult learning concepts.