Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Cruz

Pacoima,CA

Summary

Dynamic professional with experience in retail operations. Skilled in conflict resolution, time management, and customer service. Committed to enhancing team performance and driving customer satisfaction through effective training and support.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Jose Ayala
Los Angeles, California
02.2025 - Current
  • Trained new cashiers on register operations and customer interactions, enhancing team readiness and service quality.
  • Managed cash drawer, ensuring accuracy during shifts.
  • Assisted customers with purchases and provided product information.
  • Resolved customer complaints and issues promptly, improving customer satisfaction and loyalty.
  • Maintained cleanliness and organization of the checkout area.
  • Performed daily opening and closing procedures for the register area.
  • Fostered collaboration by developing strong relationships with team members, contributing to a supportive work environment.

Education

High School Diploma -

John C Fremont High School
Los Angeles, CA
06-2025

Some College (No Degree) - Dental Assistant

UEI College
Reseda, CA
03-2026

Some College (No Degree) - Psychology

Los Angeles Pierce College
Long Beach, CA

Skills

  • Money handling
  • Customer service
  • Communication skills
  • Problem-solving
  • Conflict resolution
  • Time management
  • Team building
  • Adaptable schedule
  • Analytical thinking
  • Positive mindset

Languages

English
Professional
Spanish
Professional

Timeline

Cashier Team Lead

Jose Ayala
02.2025 - Current

High School Diploma -

John C Fremont High School

Some College (No Degree) - Dental Assistant

UEI College

Some College (No Degree) - Psychology

Los Angeles Pierce College
Michelle Cruz