Michelle Cruz Martinez

• Cake Decoration: Skillfully decorate cakes, cupcakes, and other bakery items according to customer requests and store standards, using a variety of techniques including piping, fondant work, and airbrushing.

• Custom Orders: Take detailed custom cake orders from customers, ensuring all specifications are noted and fulfilled accurately. Communicate with customers to clarify details and ensure satisfaction.

• Product Presentation: Assist in the preparation, packaging, and display of bakery items, ensuring that products are attractively presented and stocked on shelves and in display cases.

• Quality Assurance: Maintain high standards of cleanliness and organization in the decorating area. Ensure that all products meet the store’s freshness and quality standards.

• Customer Service: Greet customers warmly, answer questions regarding products and services, and assist them in selecting and ordering items. Address any customer concerns or issues in a professional manner.

• Inventory Management: Monitor stock levels of decorating supplies, including icing, toppings, and other ingredients, and communicate with management when supplies need to be reordered.

• Compliance: Adhere to all food safety and sanitation guidelines, as well as store policies and procedures.

Qualifications:

• Previous experience in cake decorating, pastry arts, or a related field is preferred.

• Strong artistic skills with attention to detail and creativity.

• Excellent customer service skills and the ability to communicate effectively with customers.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic math skills for measuring ingredients and handling transactions.

• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods.

• Ability to lift and carry items up to [specific weight, if applicable].

• Manual dexterity for decorating cakes and handling small tools.

• Ability to work in a sometimes cool environment (near refrigerators and freezers).

• Customer Service: Greet customers warmly as they enter the restaurant, answer questions about the menu, and ensure a positive experience throughout their visit.

• Order Processing: Accurately take customer orders, input them into the point-of-sale (POS) system, and ensure that special requests are communicated to the kitchen staff.

• Payment Handling: Process payments using cash, credit/debit cards, and other payment methods. Provide correct change, issue receipts, and ensure the cash drawer balances at the end of each shift.

• Product Knowledge: Maintain a strong understanding of the menu, including daily specials, and be able to make recommendations to customers.

• Front-of-House Maintenance: Keep the cashier area clean and organized, stock supplies as needed, and assist with maintaining cleanliness in the dining area.

• Problem Resolution: Address customer concerns and complaints promptly and professionally, escalating issues to management when necessary.

• Team Collaboration: Work closely with kitchen staff and other team members to ensure orders are fulfilled correctly and in a timely manner.

• Compliance: Follow all company policies and procedures, including those related to safety, food handling, and sanitation.

Qualifications:

• Previous experience in a cashier or customer service role is preferred but not required.

• Strong communication and interpersonal skills.

• Basic math skills and the ability to handle transactions accurately.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Positive attitude, reliability, and the ability to work well in a team.

• Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

• Ability to stand for extended periods.

• Ability to lift and carry items up to [specific weight, if applicable].

• Comfortable working in a fast-paced, sometimes noisy environment.