Michelle D'Aleo
East Meredith,NY
Summary
Efficient and detail-oriented with over 20 years of experience in customer service and administrative support across various industries. Proven expertise in managing wholesale accounts, processing payments, and training staff while ensuring high levels of customer satisfaction. Familiar with Microsoft Office and ERP systems, with a strong background in accounts receivable/accounts payable, along with payroll processing. Good communication, and organizational skills. Enjoy helping to provide positive work environment.
Overview
28
28
years of professional experience
Work History
CSR
Delhi Telephone Company
06.2024 - Current
- Customer Service via phone or in office
- Sales of Phone, Cable, Internet Service
- Payment Processing through BillGo, Wex, and CardPointe
- Cash Processing and Bank Deposits
- DNP/Past Due Processing
- Community Events
Office Administrator/Customer Service/ Sales
T.S. Pink
10.2000 - Current
- Obtaining, and servicing wholesale accounts for a high-end soap manufacturer, order entry, accounts receivable, past due accounts, bank deposits, filing, answering multi-line phone system, training new office staff, assisting the president, and vice president with new product introduction
- Daily use of Microsoft Word, Dac Access, Excel, and E-mail
- Most importantly insuring customer satisfaction
- My roll, at times, also included payroll, commission reports, shipping/ receiving, and helping with international accounts.
Dental Assistant
Northern Catskill Dental Associates
04.2000 - 10.2000
- Assist dentist in all aspects of patient care
- Room set up and clean up
- Sterilization of instruments, taking and developing x-rays, weekly maintenance, and cleaning of sterilization/x-ray units, making models, mouth guards, and preparing lab cases
- Was also a front desk fill in, duties included scheduling appointments, pulling/filing charts, taking payments, and operating switchboard.
Retail Manager
The Clothing Wearhouse
08.1999 - 04.2000
- Opening and closing, supervision of staff, scheduling, cash controls, bank deposits, accounts receivable/payable, shipping and receiving, inventory control, weekly payroll budget, and customer service.
Auditor
Travelodge
03.1998 - 12.1999
- Selling rooms in a 73-room motel
- Running (Springer-Miller Systems) end of day/month reports and paperwork
- Accounts receivable, cash controls, bank deposits, all front desk duties, operating hotel switchboard, participating in events to promote Travelodge, assisting in group tour scheduling, arrivals, activities, and departures, basic cleaning and maintenance of property facilities, as well as filling in on any shift or in any department as needed.
Education
High School Diploma -
Jefferson Central School
Skills
- Customer Service
- Data Entry
- Organization skills
- Accounts Receivable
- Call handling
- Bank deposits
- Order entry
- Payment processing
- Cash handling
Timeline
CSR
Delhi Telephone Company
06.2024 - Current
Office Administrator/Customer Service/ Sales
T.S. Pink
10.2000 - Current
Dental Assistant
Northern Catskill Dental Associates
04.2000 - 10.2000
Retail Manager
The Clothing Wearhouse
08.1999 - 04.2000
Auditor
Travelodge
03.1998 - 12.1999
High School Diploma -
Jefferson Central School
Professional References
Todd Pink - 607-376-2112
todd@tspink.com
Bruce Hirabayashi - 240-344-5520
bhirabayashi@tspink.com
Ann Mullenix - 607-746-1563
ann@delhitel.com