Michelle McCray
Hollywood,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Court Specialist 2 Traffic and Misdeminor
Broward County Court House
Fort Lauderdale, Florida
08.2022 - Current
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Wrote error-free and professional correspondence on behalf of court system.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
- Utilized court management software to track cases and generate reports.
- Ensured all court fees and fines were collected and properly recorded.
- Provided customer service to the public regarding court procedures and case status.
Judges Desk Traffic
RemX Staffinge
Doral, FL
03.2022 - 08.2022
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved customer complaints in an appropriate manner while maintaining a professional attitude.
- Performed basic administrative tasks such as filing documents or entering data into computer systems.
- Wrote error-free and professional correspondence on behalf of court system.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents.
- Submitted dispositions and pleas of not guilty to judges.
- Efficiently faxed and scanned documents to their respective destinations.
Front Desk Receptionist
SSMC Xpress International
West Park, FL
06.2017 - 02.2022
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled sensitive information in a confidential manner.
- Greeted visitors to provide information and direct to appropriate personnel.
- Managed multi-line telephone system, directing calls to appropriate departments.
Education
Associate of Business Administration - Administrative Assistance
Penn Foster College
Scottsdale, AZ03-2023
High School Diploma -
Miami Norland Senior High School
Miami, FL05-1992
Some College (No Degree) - Education
Broward College
Fort Lauderdale, FLSome College (No Degree) - Education
Miami Dade College
Miami, FLSkills
- Data Entry
- Payment Collection
- Strong Organization
- File Management
- Database entry
- Mail management
- Multi-line phone systems
- Data entry documentation
Timeline
Court Specialist 2 Traffic and Misdeminor
Broward County Court House
08.2022 - Current
Judges Desk Traffic
RemX Staffinge
03.2022 - 08.2022
Front Desk Receptionist
SSMC Xpress International
06.2017 - 02.2022
Associate of Business Administration - Administrative Assistance
Penn Foster College
High School Diploma -
Miami Norland Senior High School
Some College (No Degree) - Education
Broward College
Some College (No Degree) - Education
Miami Dade College
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