Michelle Davidson
Columbus,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
28
28
years of professional experience
Work History
Operation Customer Service Specialist 1
Huntington Business Center
Columbus, OH
02.2017 - Current
- Review/process batch documents for personal and business accounts for accuracy in compliance with federal regulations and company policies.
- Identify potential compliance risks, impact of fines, and penalties resulting from non-compliance regulations while maintaining fair and equal access to financial services.
- Assist bankers, colleagues, and all levels of management resolving case inquiries.
- Maintain document records of verification and removal of dormant and lost contact account holds.
- Answer inbound calls, chats and emails to facilitate customer service.
Customer Service Associate
Kittle’s Furniture Distribution Center
Columbus, OH
04.2005 - 12.2016
- Collected and posted C.O.D payments, prepared and balanced daily fund deposits and A/R receipts.
- Investigated and resolved customer inquiries on merchandise, part orders, and service issues.
- Monitored delivery and service routes.
- Maintained all front-end office operations.
- Provided administrative support to all levels of management.
- Reviewed and processed warranty/out of warranty merchandise.
Assistant Crew Lead
Rhodes Furniture Distribution Center
Columbus, OH
04.2000 - 01.2005
- Supported Crew Leader with oversight of outstanding credit-pending sale projects.
- Researched, prepared, and process credit refunds.
- Maintained all delivery service invoices and orders.
Customer Service Associate
Rhodes Furniture Distribution Center
Columbus, OH
06.1996 - 04.2000
- Answered incoming calls, providing customer support or assistance with product and service transactions.
- Scheduled/verified delivery appointments.
- Processed delivery invoices.
- Prepared and managed payroll for delivery crews.
- Trained new office staff on delivery service operations and procedures.
Education
Bachelor of Arts -
Ohio Dominican College
Skills
- Microsoft Office Suite
- Interpersonal Skills
- Organization
- Problem Solver
- Detail-Oriented
Awards
- Huntington Colleague Of The Month
- Think Different @ Kittle's Furniture
- Outstanding Sales Support Employee In Service Excellence
Timeline
Operation Customer Service Specialist 1
Huntington Business Center
02.2017 - Current
Customer Service Associate
Kittle’s Furniture Distribution Center
04.2005 - 12.2016
Assistant Crew Lead
Rhodes Furniture Distribution Center
04.2000 - 01.2005
Customer Service Associate
Rhodes Furniture Distribution Center
06.1996 - 04.2000
Bachelor of Arts -
Ohio Dominican College
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