Michelle Davis
Hope Valley,RI
Summary
Talented professional seeking to grow a career. Working on a new career with a better work life balance. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals. Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in this role. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Morning Shift Manager
Starbucks, Barista
09.2022 - 09.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Coordinated scheduling of staff, ensuring optimal coverage during peak hours while adhering to labor budget guidelines.
- Set performance targets for team members, monitoring progress regularly and providing constructive feedback when necessary.
- Maintained compliance with local health codes by enforcing strict sanitation standards throughout daily operations.
Senior Consultant
Best Buy
09.2019 - 08.2022
- Being a Senior Consultant I focus on providing customers with service, consultation, and basic design solutions
- I have skilled expertise in building complex solutions across multiple product categories and services
- I get to meet my customers in their homes, in stores, or virtually
- I am responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands
- I work closely with excel, outlook, office, POS systems, Symphony systems and CRM systems.
- Negotiated contracts with vendors to secure the best possible terms for both the client and company.
- Evaluated organizational structures to identify areas for improvement and implemented changes that led to increased operational efficiency.
- Designed customized training programs to elevate employees'' professional development and overall company performance.
- Overcame obstacles by devising creative problem-solving strategies that ensured project success despite unforeseen challenges.
- Spearheaded business development initiatives, resulting in increased revenue streams for the company.
- Expanded the company''s reputation for excellence by consistently delivering top-notch consulting services that exceeded client expectations.
- Managed a diverse team of consultants, ensuring optimal performance and successful project completion within deadlines.
- Increased client satisfaction by implementing tailored consulting strategies and delivering high-quality results.
- Developed strong relationships with clients through consistent communication, understanding their needs, and providing relevant solutions.
- Identified growth opportunities for clients by conducting comprehensive market research and presenting actionable insights.
- Cultivated a culture of continuous improvement by regularly gathering and implementing feedback from clients, team members, and peers.
- Designed new projects with timelines, budgets and scope of work plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Geek Squad Agent
Best Buy, Geek Squad
05.2016 - 02.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions while installing latest and greatest technologies. For example but not limited to: tv mounting, internet services, major home theater installations, appliance installation and repair, tv repairs along with insurance coverage and much more.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Enhanced client portfolio by identifying and securing new partnerships.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Wait Staff Member
Newport Creamery
07.2017 - 09.2018
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Line Worker
Moes Southwest And Grill
09.2016 - 09.2017
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Mobile Phone Technician
Best Buy
09.2014 - 09.2016
- Offered guidance to consumers on purchasing mobile phone accessories.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Applied external accessories such as screen protectors, skins and more.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Maintained a clean and organized work environment, contributing to improved safety standards within the workplace.
- Assisted customers in understanding their devices'' features better; providing personalized guidance on usage and maintenance tips.
- Maintained a high level of technical expertise by staying current on evolving mobile phone technologies.
- Contributed to higher levels of customer retention through prompt communication regarding repair status updates and follow-up calls post-repair completion.
- Developed strong relationships with vendors to ensure timely delivery of parts and supplies for repairs.
Line lead
Chipotle Mexican grille
10.2011 - 09.2014
- Managing the books for upcoming orders, food waste and making schedules
- Leading employees on the food line and register
- Help prep for big events and busy work hours
- Cleaning and organizing the coolers, storage area and cook line
- Counting the register every shift before and after and managing the money books
Burrito Master
Cilantro Mexican Grill
01.2012 - 09.2012
- Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
- Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
Education
High school -
Warwick Veterans memorial high school
Warwick, RI06.2011
Skills
- Staff Motivation
- Policy Enforcement
- Health Code Compliance
- Menu Planning
- Scheduling
- Inventory Tracking
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Computer Skills
- Team Leadership
- Active Listening
- Training and Development
- Professionalism
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets which was used in all future orders and helped with ordering confusion
- Achieved Results by completing Tasks with accuracy and efficiency all while simultaneously overcoming obstacles
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
- Amanda Sutcliffe, past Co-worker, 401-369-4817
- Shane Alves, previous manager no longer works for Best Buy 401-743-6969
- Ashley Dumont, personal friend, 774-995-4278
Activities
Best thing I love doing is spending time with my family. I enjoy traveling, trying new places, hiking, seeing animals, shopping and meeting new people.
Certification
CPR, Stop The Bleed, First Aid.
Languages
English
Native or Bilingual
Timeline
Morning Shift Manager
Starbucks, Barista
09.2022 - 09.2023
Senior Consultant
Best Buy
09.2019 - 08.2022
Wait Staff Member
Newport Creamery
07.2017 - 09.2018
Line Worker
Moes Southwest And Grill
09.2016 - 09.2017
Geek Squad Agent
Best Buy, Geek Squad
05.2016 - 02.2019
Mobile Phone Technician
Best Buy
09.2014 - 09.2016
Burrito Master
Cilantro Mexican Grill
01.2012 - 09.2012
Line lead
Chipotle Mexican grille
10.2011 - 09.2014
High school -
Warwick Veterans memorial high school