Michelle Davis
Sandpoint,ID
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dispatcher
Davis Transportation
Tonopah, AZ
10.2019 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Developed strategies for improving efficiency within the dispatch department.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Managed daily delivery and work schedules to maximize coverage.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Prepared daily work and run schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Worked with routing specialists, route managers and service department to optimize routes.
School Health Nurse
Saddle Mountain Unified School District
Buckeye , AZ
11.2015 - 11.2019
- Provided health services to students, including first aid and administering medication.
- Implemented school policies related to health and safety of students.
- Conducted screenings for vision, hearing, growth, and physical development.
- Instructed classes on nutrition, hygiene, and disease prevention.
- Educated faculty members on recognizing signs of illness in students.
- Maintained accurate records of student health information.
- Coordinated with outside medical providers regarding student care.
- Assisted in the management of communicable diseases among students.
- Monitored immunization requirements for all enrolled students.
- Advised parents and guardians about their child's health status at school or home.
- Responded quickly to emergency situations involving student health issues.
- Performed routine inspections of the school premises to identify any potential hazards or risks to student safety.
- Investigated incidents of abuse or neglect reported by faculty members or other staff members.
- Communicated with students about feelings, need for assistance or social and emotional support.
Daycare Owner/Operator
Michelle's Daycare
Tonopah, AZ
02.2002 - 04.2010
- Created a safe, nurturing environment to promote learning and growth in children.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Receptionist
Sunset Ford
Peoria , AZ
05.1996 - 03.1999
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Education
Associate of Arts - Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2019
License Practical Nursing - Practical Nursing
Maricopa Skills Center
Phoenix, AZ03-2001
Phlebotomy Certification - Phlebotomy
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ03-2001
Skills
- Driver communication
- Dispatching field personnel
- Updating logs
- Traffic monitoring
- Adjusting routes
- Map reading
- Tracking systems
Certification
- Fingerprint clearance
- Certificate of completion License Practical Nursing
- Certificate of Phlebotomy
- CPR and First aid
Affiliations
- Proficient in MS Office, Word, PowerPoint, Excel, and Outlook
- Accurate 10 key operations
Timeline
Dispatcher
Davis Transportation
10.2019 - Current
School Health Nurse
Saddle Mountain Unified School District
11.2015 - 11.2019
Daycare Owner/Operator
Michelle's Daycare
02.2002 - 04.2010
Receptionist
Sunset Ford
05.1996 - 03.1999
- Fingerprint clearance
- Certificate of completion License Practical Nursing
- Certificate of Phlebotomy
- CPR and First aid
Associate of Arts - Science
Maricopa Community Colleges, Estrella Mountain Community College
License Practical Nursing - Practical Nursing
Maricopa Skills Center
Phlebotomy Certification - Phlebotomy
Maricopa Community Colleges, Gateway Community College
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