Michelle Davis
Hot Springs National Park,AR
Summary
Dedicated office manager with strong customer service skills, known for effective communication and teamwork. Proven ability to improve operational workflows and enhance client satisfaction.
Overview
16
16
years of professional experience
Work History
Office Manager
Elrod Tint and Glass
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Benton Veterinary Hospital
06.2016 - 07.2021
- Provided exceptional customer service, addressing inquiries and concerns with empathy and professionalism.
- Assisted in managing appointment scheduling, ensuring efficient workflow within the clinic.
- Educated pet owners on proper care and available services, enhancing client satisfaction and loyalty.
- Collaborated with veterinary staff to support patient care initiatives and improve service delivery.
Cash Office Manager/General Merchandise Manager
Harps Grocery Store
01.2010 - 06.2016
- Oversaw cash handling and reconciliation processes, ensuring accuracy and accountability in all transactions.
- Implemented efficient cash office procedures, reducing discrepancies and enhancing operational workflow.
- Trained and mentored staff on cash management best practices, promoting a culture of accuracy and integrity.
- Developed training materials for new employees, streamlining onboarding process for cash office roles.
Education
High School Diploma -
Dove Way Christian Academy
Simms, TXSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Bookkeeping
Timeline
Office Manager
Elrod Tint and Glass
07.2021 - Current
Customer Service Representative
Benton Veterinary Hospital
06.2016 - 07.2021
Cash Office Manager/General Merchandise Manager
Harps Grocery Store
01.2010 - 06.2016
High School Diploma -
Dove Way Christian Academy