Michelle DeFay

Open/Close store

Daily operations balance cash totals, banking

Client service: Sales, Custom jewelry design, Repairs,

Buy from the public: Gold, Silver, Plat. jewelry

Buy & Sell: Antiques and small collectibles, Coins/ Bullion

Store standards: Replenish floor, update files for new buy items, price and tag items

Track daily spot pricing on precious metals for accurate pricing

• Opened SLS ( Was the old Sahara Hotel and Casino) Oversaw 3 Retail Locations
• Etc: Sundries, Logo Apparel Souvenirs 24 Hr Location Annual sales 1.5 Million
• Goods: High End Home Accessories, Fashion apparel, Gift giving & Kitsch items Annual sales 1.2 Million
• Hers: High end Fashion apparel and accessories Annual sales 2 Million
• Transfered to Mandalay Bay Hotel and Casino to oversee 2 retail stores
• Ruby Blue: Fashion & Logo apparel, Accessories, Gift items Annual Sales 2 Million
• Bella Scapa: Footwear all styles Annual sales 1.8 Million

Oversaw daily operations across multiple retail locations Hiring, training, coaching & mentoring. Building bench strength for stores and company. Opening/Closing banking stores. Ensuring compliance with company standards and policies.

• Inventory management Vendor Ordering/Receiving, Merchandising for special events & promotional strategies, Physical inventory to ensure P/L is inline with company expectations
• Phenomenal Guest service with lead by example expectations, roleplaying to encourage conversation with guests, Product knowledge with focus on features/benefits to connect item to client, Tracking personal performance to celebrate successes and focus on opportunities
• Empowering Management and teams on operational best practices, fostering a culture of continuous improvement.