Michelle Delabat
Guest Services
Orlando,FL
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of hospitality market conditions and extensive network of title, inspection and banking professionals.
Overview
2
2
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Marketing Specialist
Wolfe N Woollen
Orlando, FL
09.2020 - Current
- Create, maintain & oversee all band's social media platforms (Facebook, Instagram, Twitter)
- Content writing and creation of monthly campaigns
- Approve PR and media content
- Create and manage sponsored ads and paid media
- Take photo and video of the band on a consistent basis
- Design marketing and advertising content including promotional flyers, ads, sponsorship decks, and the band’s press kit using Adobe Photoshop, FinalCut, and Premiere
Self Employed
ShopMiaWallace
Miami, FL
12.2017 - Current
- Developed business plan, and obtained initial investments.
- Develop and manage relationships with vendors and suppliers.
- Manage day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Assess income and expenses and adapt plans to improve profit levels.
- Maintain consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Consult with customers to assess needs and propose optimal solutions.
VIP Reservations Associate
Nobu
Miami, FL
09.2016 - 05.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Make, cancel, or reschedule guest reservations
- Accommodate guests in any way needed during and outside of service
- Answer the phones and respond to emails regarding reservations or general questions
- Prepare a cover flow for the kitchens and lead in pre-service meeting
Education
BBA - Marketing
Florida International University
Miami, FL 08.2018 - Current
Skills
Account management
Complaint resolution
Sales expertise
Spanish translation
Reservations management
Marketing
Customer service
Organization and Time management
Timeline
Marketing Specialist
Wolfe N Woollen
09.2020 - Current
BBA - Marketing
Florida International University
08.2018 - Current
Self Employed
ShopMiaWallace
12.2017 - Current
VIP Reservations Associate
Nobu
09.2016 - 05.2018