Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Delp

San Antonio,TX

Summary

Enthusiastic Assistant Community Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of property management and training in rent collections, apartment leasing, and various software in the multifamily industry. Motivated to learn, grow and excel in Apartment Management.

Overview

4
4
years of professional experience

Work History

Assistant Community Manager

RPM Living
San Antonio, TX
01.2019 - Current
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Boosted renewal rents 20% while maintaining 96% level on effective rent numbers.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Leasing Consultant

Clear Property Management
San Antonio, TX
04.2018 - 01.2019
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.

Leasing Consultant

Cottonwood Residential Op
San Antonio, TX
11.2017 - 04.2018
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Education

High School Diploma -

W.B. Ray
Corpus Christi
05.1997

Skills

  • Complaints Investigation
  • Violation Resolution
  • Disturbance Handling
  • Dispute Handling
  • Property Showing
  • Vacancy Marketing
  • Deposits Management
  • Resident Relations
  • Security Deposit Refunds

Timeline

Assistant Community Manager

RPM Living
01.2019 - Current

Leasing Consultant

Clear Property Management
04.2018 - 01.2019

Leasing Consultant

Cottonwood Residential Op
11.2017 - 04.2018

High School Diploma -

W.B. Ray

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Michelle Delp