MICHELLE DEMAS
Jupiter,FL
Summary
Highly motivated individual with extensive customer service experience in design and home decor. Excels in creating beautiful, functional spaces for clients and consistently exceeds sales goals.
Overview
32
32
years of professional experience
Work History
Sales Associate
Tide & Table
North Palm, FL
10.2022 - 07.2026
- Consistently ranked in the top sales in the company, exceeding goals through exceptional product knowledge and client relationships.
- Created personalized shopping experiences that inspired confidence and fostered customer loyalty.
- Established trust and rapport with clients, leading to repeat business and referrals.
- Friendly and reliable communicator known for active listening, clear recommendations and professional follow-through.
- Applied visual merchandising and space planning skills to help clients envision their homes' full potential.
- Designed beautiful, functional spaces for clients by curating art, décor and furniture tailored to their style and lifestyle.
- Passionate about design and detail with a keen eye for color, texture and composition.
Flight Attendant
United Airlines
Los Angeles, USA
08.1994 - 10.2020
- Ensured passenger safety and addressed concerns while delivering customer service on flights from Los Angeles International Airport (LAX) and Newark Liberty International Airport (EWR).
- Delivered in-flight customer service to elite passengers seated in both First Class and Business Class.
- Coordinated with Captain and Crew during flights regarding safety, passengers' concerns, medical emergencies, severe weather and updated arrival times.
- Calmed concerned passengers during emergencies such as evacuations and turbulence.
- Troubleshoot & resolved concerns regarding safety, seating, comfort, amenities and in-flight menus.
- Served aboard international flights arriving in Europe, United Kingdom (UK), Israel, Australia, Japan, Mumbai and Delhi, India.
- Answered all general questions per connecting flights, arrival times and frequent flier programs.
- Troubleshot & resolved concerns regarding safety, seating, comfort, amenities and in-flight menus.
- Administered CPR & oxygen to ill passengers as well as operated AED device.
- Calmed and reassured passengers during emergencies, including evacuations and turbulence, to maintain safety and comfort.
- Filed reports following incidents such as unruly passengers and medical emergencies.
- Awarded United 25-Year Service Pin in recognition of both tenure and delivery of passenger services.
- Major American airline operating large domestic and international flight route network spanning all six continents.
Skills
- Extensive Customer Service skills
- Visual merchandising
- Knowledge in design
- Conflict resolution
Timeline
Sales Associate
Tide & Table
10.2022 - 07.2026
Flight Attendant
United Airlines
08.1994 - 10.2020