Michelle Destefano
Joppa
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Service Technician
Lochinvar
Lebanon
11.2024 - 02.2026
HVAC Maintenance Technician
ARS
Nashville
05.2021 - 08.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
Service Technician
Kuhn AC
04.2020 - 02.2021
- Diagnosed mechanical issues using specialized tools and equipment effectively.
- Collaborated with team members to troubleshoot system malfunctions promptly.
- Maintained accurate records of service performed and parts used during repairs.
- Educated customers on product features and maintenance procedures for optimal performance.
- Conducted routine inspections to ensure compliance with safety regulations and standards.
- Responded to customer inquiries, providing technical support and solutions efficiently.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Tested repaired items to ensure functionality before returning them to customers.
- Assisted with installation projects at both residential and commercial sites.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
Education
HVAC, EPA Universal 608, Basic Electric, Basic Plumbing, Gas - HVAC
Tennessee College of Applied Technology
Nashville, TN 01.2018 - 03.2020
East St. John High School
Reserve, LASkills
- HVAC systems
- AC troubleshooting
- Electrical systems
- Plumbing
- Installation and repair
- Maintenance and repair
- Preventive Maintenance
- Warranty repair
- Equipment maintenance
- System diagnostics
- Troubleshooting skills
- Testing and analysis
- Hand tool expertise
- Power tool mastery
- Customer support
- Technical support
- Collaborative problem solving
- Conflict resolution
- Effective communication
- Time management
- Mechanical aptitude
- Valid Driver's license
Certification
- Universal EPA 608
- Valid Driver's License
- Residential Electrical
- Residential and Commercial HVAC
- Gas
- Refrigeration
- Boiler- Residential and Commercial
- Plumbing - Residential and Commercial
- Pool Heaters and Water Heaters- Residential, Commercial
Timeline
Service Technician
Lochinvar
11.2024 - 02.2026
HVAC Maintenance Technician
ARS
05.2021 - 08.2024
Service Technician
Kuhn AC
04.2020 - 02.2021
HVAC, EPA Universal 608, Basic Electric, Basic Plumbing, Gas - HVAC
Tennessee College of Applied Technology
01.2018 - 03.2020
East St. John High School