Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Diaz

Bronx,USA

Summary

Highly organized professional with 10+ years of customer service and beauty industry experience. Skilled in skincare expertise, retail sales, and client education. Adept at building strong customer relationships, increasing sales through product knowledge, and maintaining professional standards in safety and sanitation. Seeking to leverage industry knowledge and customer care skills to help a growing brand reach its goals.

Overview

16
16
years of professional experience

Work History

Beauty Advisor

Peter Thomas Roth
10.2016 - 03.2020
  • Delivered personalized skincare consultations and educated clients on Peter Thomas Roth products, treatments, and regimens.
  • Supported sales initiatives and consistently achieved or exceeded weekly sales goals.
  • Conducted product demonstrations to promote new launches and increase brand awareness.
  • Built strong client relationships through follow-up, loyalty programs, and exceptional service.

Beauty Advisor

Sephora
11.2007 - 08.2015
  • Trained new team members on skincare techniques, customer engagement, and product knowledge.
  • Informed customers of promotions, consistently boosting sales performance.
  • Provided expertise in cosmetics, fragrances, and hair care, with hands-on experience in facials, peels, and skincare applications.
  • Built loyal customer relationships through excellent service and product knowledge.
  • Consistently exceeded daily and weekly sales goals.

Manager

Mi Madre’s Deli
08.2004 - 10.2006
  • Oversaw daily operations, ensuring store readiness and strong customer service delivery.
  • Achieved over $50,000+ in sales while maintaining top performance in customer satisfaction.
  • Resolved 60+ customer disputes weekly, improving service standards and customer loyalty.
  • Managed purchasing of food, beverages, and supplies to maintain efficient operations.
  • Implemented customer feedback into operational improvements to enhance guest experience.

Education

High School Diploma -

WestSide High School
Bronx, NY
01.1999

Skills

  • Customer Service Excellence & People Skills
  • Retail Merchandising & Sales Training
  • Safety & Sanitation Protocols
  • Skincare & Fotofacial Knowledge
  • Cash Register Operations & Opening/Closing Procedures
  • Shipment Processing & Inventory Control
  • Social Perceptiveness & Problem Solving
  • Bilingual: Fluent in Spanish

Languages

Fluent in Spanish

Timeline

Beauty Advisor

Peter Thomas Roth
10.2016 - 03.2020

Beauty Advisor

Sephora
11.2007 - 08.2015

Manager

Mi Madre’s Deli
08.2004 - 10.2006

High School Diploma -

WestSide High School

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