Michelle Dings
Naples
Summary
Detail-oriented professional with strong skills in insurance claim processing and billing accuracy. Proven ability to manage patient interactions and ensure seamless eligibility verification.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Fantastic Dental Arts
Naples
05.2022 - Current
- Handled all patient billing and insurance claims proficiently.
- Managed front desk operations including greeting patients, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated patient appointments and maintained accurate scheduling systems.
- Oversaw inventory management and ordered dental supplies as needed.
Receptionist
6th Sense Dental
Naples
11.2021 - 06.2022
- Processed insurance claims and verified patient coverage details promptly.
- Greeted patients upon arrival at the dental office and assisted with check-in procedures.
- Managed patient inquiries and provided accurate information about services.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Insurance Coordinator
Westshore OMS Specialists
Naples
05.2013 - 09.2021
- Managed patient insurance verification and eligibility checks efficiently.
- Filed insurance claims by obtaining and entering patient, insurance provider, and dental code data, ensuring timely reimbursement.
- Collaborated with healthcare providers to ensure accurate documentation and billing.
- Educated patients on insurance benefits and coverage options, enhancing their understanding and satisfaction with services.
- Communicated effectively with patients, insurers, and dental staff to resolve issues.
- Processed insurance premium payments and maintained precise transaction records, supporting financial accuracy and accountability.
Teacher Aide
Collier County Public Schools: Project Explore
Naples
08.2009 - 05.2013
- Developed individualized education plans for diverse student needs.
- Coordinated with parents and staff to support student success.
- Assisted in evaluating student progress through assessments and observations.
- Utilized technology tools to enhance instructional delivery and engagement.
- Encouraged social development by facilitating activities that promote collaboration among peers.
Education
Certified Dental Assistant -
Florida Gulf Coast University
Fort Myers, FL01-2018
High School Diploma -
Lely High School
NaplesSkills
- Patient eligibility verification
- Insurance claim processing
- Dental coding
- Billing accuracy
- HIPAA compliance
Certification
- CPR Certified
- HIPPA trained
- OSHA Trained
Timeline
Office Manager
Fantastic Dental Arts
05.2022 - Current
Receptionist
6th Sense Dental
11.2021 - 06.2022
Insurance Coordinator
Westshore OMS Specialists
05.2013 - 09.2021
Teacher Aide
Collier County Public Schools: Project Explore
08.2009 - 05.2013
Certified Dental Assistant -
Florida Gulf Coast University
High School Diploma -
Lely High School