Michelle Dings
Naples,FL
Summary
Experienced dental office manager with a strong focus on insurance claim processing and patient billing accuracy. Skilled in overseeing front desk operations and enhancing patient satisfaction through effective communication. Dedicated to maintaining efficient office workflow and ensuring compliance with healthcare regulations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Office Manager
Fantastic Dental Arts
Naples, FL
05.2022 - Current
- Managed front desk operations by greeting patients, addressing inquiries, and directing them to appropriate staff.
- Coordinated patient appointments while maintaining accurate scheduling to optimize clinic workflow.
- Directed patient billing and insurance claims to ensure operational efficiency and accuracy.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed inventory and placed orders for dental supplies.
Receptionist
6th Sense Dental
Naples, FL
11.2021 - 05.2022
- Greeted patients upon arrival at the dental office and assisted with check-in procedures.
- Managed patient inquiries and provided accurate information about services.
- Managed patient inquiries and provided detailed information about services to enhance patient understanding.
- Ensured accurate completion of necessary forms to facilitate smooth processing and minimize delays.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered administrative support by efficiently managing document organization, ensuring timely communication, and optimizing schedules for team members.
Insurance Coordinator
Westshore OMS Specialists
Naples, FL
05.2013 - 09.2021
- Managed patient insurance verification and eligibility checks efficiently.
- Filed insurance claims by obtaining and entering patient, insurance provider, and dental code data, resulting in timely reimbursement.
- Collaborated with healthcare providers to ensure accurate documentation and billing.
- Educated patients on insurance benefits and coverage options, improving their understanding and satisfaction with services.
- Communicated effectively with patients, insurers, and dental staff to resolve issues.
- Processed insurance premium payments and maintained precise transaction records to ensure financial accuracy and accountability.
Teacher Aide
Collier County Public Schools: Project Explore
Naples, FL
08.2009 - 05.2013
- Developed individualized education plans tailored to diverse student needs, enhancing personal learning experiences.
- Coordinated with parents and staff to create a supportive network, fostering student success.
- Assisted in evaluating student progress through assessments and observations.
- Utilized technology tools to enhance instructional delivery and engagement.
- Facilitated collaborative activities to encourage social development among peers, strengthening community bonds.
Education
Certified Dental Assistant -
Florida Gulf Coast University
Fort Myers, FLSkills
- Patient eligibility verification
- Insurance claim processing
- Billing accuracy
- Dental coding
- Dental Office Software Proficiency
- Effective communication
- Patient Interaction
- Office Workflow Optimization
- Clear communication
- Attention to detail
- Problem solving
- Time management
- Customer service
- Client relations
- Empathy and patience
- Hospitality and accommodation
Certification
- CPR Certified
- HIPPA trained
- OSHA Trained
Timeline
Office Manager
Fantastic Dental Arts
05.2022 - Current
Receptionist
6th Sense Dental
11.2021 - 05.2022
Insurance Coordinator
Westshore OMS Specialists
05.2013 - 09.2021
Teacher Aide
Collier County Public Schools: Project Explore
08.2009 - 05.2013
Certified Dental Assistant -
Florida Gulf Coast University