Michelle Domingo
2521 Hoenui St,HI
Summary
Dynamic Customer Service Representative with extensive experience at First Hawaiian Bank, adept at problem-solving and conflict resolution. Recognized for enhancing customer loyalty through empathetic communication and strong product knowledge. Proven ability to handle escalated situations effectively, ensuring satisfactory outcomes and fostering positive client relationships.
Awardee as Top Sale Performer called Ilima Club on 2021 & 2022
Overview
14
14
years of professional experience
Work History
Customer Service Representative III
First Hawaiian Bank
Honolulu, HI
12.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Science In Physical Therapy - Healthcare
Northwestern University
Philippines Skills
Problem Solving
Customer Service-In Person and Through Phone
Knowledge on office setting
Timeline
Customer Service Representative III
First Hawaiian Bank
12.2011 - Current
Bachelor Of Science In Physical Therapy - Healthcare
Northwestern University