THELMA PEREZ
La Verne,USA
Summary
Dynamic customer service professional with extensive experience at Regal Rexnord, excelling in account management and communication. Proven ability to enhance client satisfaction through attentive problem-solving and efficient multitasking. Bilingual in Spanish, I leverage critical thinking to deliver exceptional service and foster strong relationships, ensuring operational excellence and timely resolutions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative III
Regal Rexnord
02.2015 - 05.2023
- Provided comprehensive office support to enhance operational efficiency.
- Responded to high-volume calls and email inquiries, ensuring timely communication.
- Communicated effectively with customers from diverse backgrounds to meet needs.
- Gathered information from various departments to assist customers with inquiries.
- Delivered quality service regarding product availability and order status.
- Managed numerous exclusive accounts, maintaining strong client relationships.
- Strived for quick resolutions to improve customer satisfaction.
- Practiced attentive listening to guarantee positive customer experiences.
Clerk
Emerson Power Transmission
04.2011 - 02.2015
- Managed multiple accounts to ensure client satisfaction and retention.
- Handled inbound and outbound calls and emails to address inquiries efficiently.
- Organized inventory receipts and maintained accurate inventory locations.
- Participated in safety committee, conducting daily safety checks.
- Executed filing tasks to maintain organized documentation.
- Oversaw bill payments to ensure timely financial obligations.
- Sorted mail to streamline communication processes.
Office Assistant
The Fuentes Law Firm
05.2010 - 04.2011
- Operated multi-line phone system to facilitate efficient communication.
- Conducted intakes for potential cases, ensuring thorough information gathering.
- Created and managed filing systems to enhance organization and accessibility.
- Coordinated travel arrangements for staff, optimizing schedules and reducing costs.
- Managed office supply inventory to ensure availability of essential materials.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA06-2004
Skills
- Bilingual Spanish
- Data entry
- Account management
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Decision-making
- Team collaboration
- Multitasking and organization
- Customer service excellence
- Critical thinking
References
Andrea Auwae Supervisor 909 591- 9561
Hilda Warren Colleague 909 670-7801
Allen Arroyo Colleague 909 591-9561
Timeline
Customer Service Representative III
Regal Rexnord
02.2015 - 05.2023
Clerk
Emerson Power Transmission
04.2011 - 02.2015
Office Assistant
The Fuentes Law Firm
05.2010 - 04.2011
High School Diploma -
Castle Park High School