Michelle Doyle
Lakewood,WA
Summary
Dynamic small business owner with a proven track record in customer relations and relationship building at Comfort Home Cleaning. Skilled in enhancing client satisfaction through efficient operations and exceptional service. Strong communicator with expertise in managing high-volume environments, fostering teamwork, and resolving conflicts effectively.
Overview
9
9
years of professional experience
Work History
Owner
Comfort Home Cleaning
10.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Bartender
Fan Club Sports Bar
10.2021 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Shift Supervisor
Westend Pub and Grill
05.2016 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Comfort Home Cleaning
10.2024 - Current
Bartender
Fan Club Sports Bar
10.2021 - 10.2024
Bartender/Shift Supervisor
Westend Pub and Grill
05.2016 - 10.2021
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