Michelle Dragon
Plattsburgh
Summary
Experienced Consumer Safety Officer specializing in regulatory compliance and investigations. Skilled in import operations for FDA-regulated products, including FSVP inspections and recall activities. Conducts thorough investigative report writing and collaborates with law enforcement, while also serving as Respiratory Protection Coordinator, applying quantitative methods for FDA compliance. Willing to relocate.
Overview
24
24
years of professional experience
9
9
Certifications
Work History
Certified Consumer Safety Officer
Food & Drug Administration
Champlain
03.2002 - Current
- Managed product recalls to ensure compliance with regulatory standards and safeguard consumer safety.
- Conducted thorough investigations to gather evidence and assess information reliability.
- Coordinated investigative efforts with law enforcement agencies to enhance case resolution.
- Analyzed data and reports to identify patterns and trends in cases.
- Documented findings in detailed reports for legal proceedings and case reviews.
- Ensured compliance with legal standards during all investigative processes.
- Developed and maintained relationships with community stakeholders for information sharing.
- Trained junior investigators on best practices in evidence collection and case management.
- Collected data from public records, databases, and field sources to support investigations.
- Maintained a secure chain-of-custody for all evidence gathered during investigations.
- Reported results of investigations with written observations and photographs and produced final reports.
- Obtained and distributed updated information regarding domestic or international laws, guidelines and standards.
- Evaluated operations to determine compliance with statutes.
- Conducted regular audits to ensure adherence to safety standards.
- Reviewed documents such as process flow diagrams, ingredient lists, recipes and sanitation logs for accuracy.
- Analyzed product data and trends in order to identify areas of improvement in food safety practices.
- Provided guidance on quality assurance procedures for suppliers, manufacturers and distributors.
- Participated in internal audits to verify compliance with regulatory requirements.
- Conducted hazard analysis to identify potential food safety hazards and their control measures.
- Investigated any reported incidents or complaints related to food safety issues.
- Collected samples of regulated products and environmental sources for analysis and compliance.
Education
Some College (No Degree) - Cellular Biochemistry
SUNY College At Plattsburgh
Plattsburgh, NYSome College (No Degree) - Veterinary Technology
State University of New York At Delhi
Delhi, NYSkills
- Consumer protection
- Regulatory compliance
- Legal knowledge
- Safety protocols
- Food safety standards
- Hazard assessment
- Emergency response
- Investigative techniques
- Report writing
- Attention to detail
- Critical thinking
- Multitasking Abilities
- Customer relations
- Relationship building
Accomplishments
HHS Honor Award for DEI Activities, 2024
Certification
FSPCA Food Safety Preventative Controls Alliance - Foreign Supplier Verification (FSVP) Program - Human Food, Animal Food, Produce, Dietary Supplements
Timeline
Certified Consumer Safety Officer
Food & Drug Administration
03.2002 - Current
Some College (No Degree) - Cellular Biochemistry
SUNY College At Plattsburgh
Some College (No Degree) - Veterinary Technology
State University of New York At Delhi