Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Drake

Chicago,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Medical Staff Assistant

Southshore Hospital
07.2025 - Current
  • Assist with processing applications for the medical staff membership and privileges.
  • Assist in the credentialing and re-credentialing process for over 100+ providers by collecting, verifying and organizing required documentation.
  • Maintain credentialing records and ensure accuracy of provider files.
  • Provide administrative support to the credentialing team including scheduling, filing, and managing sensitive documents.

Patient Observer

Jackson Park Medical Center
08.2017 - 08.2020
  • Monitored patient behavior and reported observations to nursing staff to enhance care quality.
  • Provided one-on-one observation for 2-3 high risk patients daily, ensuring safety and comfort for over 125-150 patients during a 3- year tenure.
  • Maintained a 100% safety record -zero patient falls or injuries under my care.
  • Trained and mentored 15 new employees on observation procedures, safety guidelines , and patient engagement best practices.
  • Earned consistent patient praise and frequent personal requests due to my compassionate approach, attentiveness and emotional support during difficult times.

Material Handler

Chicago Tribune
06.2007 - 08.2017
  • Consistently helped produce over 300,000 newspaper copies per day with zero workplace injuries during a 10 year tenure.
  • Served on the company safety committee, promoting a culture of workplace safety & awareness across teams.
  • Recognized as the Most Valuable Player for excellence in time management, productivity, and team collaboration.
  • Operated as a Palletizer Operator, ensuring they met daily production targets efficiently and safely.
  • Maintained organized workstations and monitored inventory to support continuous workflow and reduce delays.
  • Communicated effectively with supervisors and team leads to meet tight production deadlines in a fast-paced environment.

Education

Healthcare Focus

Olive Harvey College
Chicago, IL

High School Diploma -

Simeon Career Academy
Chicago, IL
06-2007

Skills

  • Time management
  • HIPAA compliance
  • Data entry
  • Detail-oriented approach
  • Attention to detail
  • Computer skills
  • Office administration
  • Phone and email etiquette
  • Medical records confidentiality
  • Teamwork and collaboration

Timeline

Medical Staff Assistant

Southshore Hospital
07.2025 - Current

Patient Observer

Jackson Park Medical Center
08.2017 - 08.2020

Material Handler

Chicago Tribune
06.2007 - 08.2017

Healthcare Focus

Olive Harvey College

High School Diploma -

Simeon Career Academy

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