Michelle Dukes
Monticello,USA
Summary
Supported customer interactions to achieve high satisfaction levels while managing daily tasks efficiently.,Adapted to new responsibilities swiftly while maintaining positive customer relations.,Represented the business with a courteous and professional demeanor consistently.
Overview
15
15
years of professional experience
Work History
Owner
Blue Daisy Cleaners
Blue Ridge, GA
03.2019 - 03.2026
- Produced, modified and maintained websites and web applications to market brand.
- Oversaw 30 Cabins for clients through Airbnb, VRBO, rental companies and personals.
- Delivered consistent service to develop customer base, increasing client base by 50% in the first year.
- Contacted existing and prospective clients to increase new and repeat business.
- Controlled day-to-day operations, including setting schedules and managing employees.
- Maintained same clients over 5 years with many referrals.
Administrative Assistant
EARTHTEC LANDSCAPES
Newnan, GA
01.2014 - 09.2018
- Administered daily operations of landscape contracting business.
- Developed and created advertising programs in websites, Google AdWords, flyers and social media.
- Interviewed, hired and managed employees and their daily schedules.
- Communicated with clients regarding appointments, scheduling, payments and project concerns.
- Purchased and scheduled delivery of materials to job sites.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
Front Office Assistant
FARMERS LANDSCAPE GROUP
Tyrone, GA
01.2011 - 01.2014
- Created user-friendly system for landscape scheduling and mapping.
- Organized office scheduling, setting up appointments, preparing paperwork and balancing workloads.
- Daily communication with clients and team members.
- Invoice processing and billing.
- Maintained, organized, tidy and efficient office environment.
- Resolved customer complaints with answers and solutions to problems.
Education
Associate of Science - Pharmacy Technician
Ultimate Medical Academy
Skills
- Administrative Oversight
- Social Media Control
- Strong Communication
- Time Management
- Organization
- Multitasking
- Customer Service
- Computer Software
Timeline
Owner
Blue Daisy Cleaners
03.2019 - 03.2026
Administrative Assistant
EARTHTEC LANDSCAPES
01.2014 - 09.2018
Front Office Assistant
FARMERS LANDSCAPE GROUP
01.2011 - 01.2014
Associate of Science - Pharmacy Technician
Ultimate Medical Academy