Michelle Dunayvitser
Bellevue,Washington
Summary
I’m a dedicated worker with high energy and an optimistic attitude; experienced in fast-paced environments with excellent multi-tasking aptitude. I strive to exceed expectations and perform high-quality work in the service industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
Dave & Buster's
03.2023 - Current
- Cultivate warm relationships with regular customers.
- Work effectively in fast-paced, high-volume environments.
- Use extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Follow strict recipes and drink measurements to minimize product used.
Server
Dave & Buster's
01.2023 - Current
- Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
- Help serve and manage special events, from company parties to full-venue buyouts.
- Work quickly and efficiently adhering to “Full hands in, Full hands out” philosophy
- Ensure ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner
Server
Lucky Strike
07.2022 - 12.2022
- Check on guests regularly to verify satisfaction with each course and provide excellent service
- Serve in a high-volume, quick-turnover setting.
- Serve and cater to parties and large events of up to 400 people, ensuring a memorable experience for guests
- Single-handedly listen to customer concerns and complaints to quickly rectify issues to achieve customer satisfaction and retention.
- Deliver accurate checks and process bill payments in POS system.
Sales Associate
Zara
10.2020 - 08.2021
- Maintained effective team member communication and support.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Barista
Starbucks
09.2018 - 10.2020
- Control line and crowd with quick, efficient service
- Pleasantly interact with customers during hectic periods to promote a fun, positive environment
- Clean counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Associates in Arts & Sciences -
Bellevue College
Bellevue, Washington06.2022
Skills
- Customer Service Excellence
- Rapid Learning
- Advanced Bartending Techniques
- POS System Proficiency
- Staff Training
- Upselling Techniques
- Outgoing Personality
- Team Leadership Abilities
Certification
- Washington Food Handlers Permit
- Mandatory Alcohol Server Training (MAST) Permit
Timeline
Head Bartender
Dave & Buster's
03.2023 - Current
Server
Dave & Buster's
01.2023 - Current
Server
Lucky Strike
07.2022 - 12.2022
Sales Associate
Zara
10.2020 - 08.2021
Barista
Starbucks
09.2018 - 10.2020
Associates in Arts & Sciences -
Bellevue College
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