Michelle Duvall

Professional Summary I am an accomplished Executive Sales Director with 16 years of experience in the insurance auto auction industry. My expertise lies in leading high-performing sales teams and developing successful sales strategies that drive revenue growth. I have a proven track record of delivering results, with a keen ability to build and maintain strong relationships with clients, stakeholders, and team members. In my current role, I oversee Title Lending Accounts nationwide, where I have achieved significant business growth and profitability.

Professional Experience Executive Sales Director, Insurance Auto Auctions (IAA), Atlanta, GA (2010 – August 2024)

• Lead a team of sales professionals responsible for driving revenue growth in the insurance auto auction business segment.
• Develop and implement sales strategies that align with business objectives and drive customer acquisition and retention.
• Manage key client relationships and negotiate contracts with large auto auctions.
• Achieve significant business growth and profitability by expanding into new markets, introducing new services, and optimizing operational efficiency.
• Provide guidance and mentorship to sales team members, fostering a culture of collaboration, innovation, and excellence.
• Oversee title lending operations nationwide, ensuring compliance with regulatory requirements and meeting performance metrics.

Sales Manager, Insurance Auto Auctions (IAA), Chicago, IL (2008-2010)

• Led a team of sales professionals responsible for generating revenue from insurance auto auctions.
• Developed and executed successful sales strategies that increased sold volume from 5000 to 96,000 per year
• Built and maintained strong relationships with key clients, resulting in increased customer loyalty and repeat business.
• Coordinated with cross-functional teams to ensure seamless execution of sales initiatives and customer satisfaction.
• Provided training and development to sales team members, improving their effectiveness and performance.