Michelle DuVall
Littlerock,AR
Summary
Business Development professional with comprehensive expertise in patient care coordination, relationship building, and healthcare services. Proven ability to foster strong team collaboration, ensuring seamless communication and patient satisfaction. Adept at navigating dynamic environments, responding effectively to changing needs, and consistently achieving impactful results. Strong skills in patient advocacy, healthcare administration, and multidisciplinary team integration. Reliable and flexible, known for maintaining high standards and delivering outcomes that exceed expectations.
Overview
11
11
years of professional experience
Work History
Clinical Liaison (Hybrid)
Landmark Recovery
Morrilton, AR
12.2024 - 02.2025
- Cultivated new relationships with Hospitals, Psychiatric facilities, Urgent Care Centers, Physician Groups, and Large Clinical Groups of 10 or more
- Developed weekly route plans containing 30+ contacts, locations & intentions per location via phone call, in-person and/or virtual capability
- Obtained at minimum 30 touches per week from non-Hospital accounts whether by visiting them, dropping brochures, and/or providing educational resources to decision makers
- Generated 12 or more commercial admissions per month
- Performed on-site facility tours to potential referral partners
- Presented pitches such as Lunch & Learns in an effort to obtain strategic relationships with ongoing & potential referral sources
- Maintained accurate data entries of travels, contacts and notes in all assigned CRM programs (i.e. Sunwave & Badger)
- Position Eliminated
Community Relations Director
Pinnacle Place Memory Care
Little Rock, AR
06.2024 - 11.2024
- Sold nearly $21,000 in new residential applicants
- Directed the sales and marketing program
- Searched out qualified leads from a variety of local businesses, senior networking groups in various cities/counties, created organic leads and followed up with paid referral leads
- Hosted community tours to showcase apartments, community amenities, community staff to prospective residents, guests and other business associates
- Interviewed and reviewed records for approval of prospective residents, paperwork including applications, contracts, financial/medical reports, lead tracking and sales reports
- Utilized analytic/CRM tools such as ‘Welcome Home’ to effectively plan and evaluate activities to optimize results and guidance from leadership executives
Business Development Representative/Marketing (Hybrid)
Conway Behavioral Health Hospital
Conway, AR
03.2023 - 02.2024
- Grew lines of service as defined by management by developing & retaining referrals from physicians and other key non-physician referral sources
- Made 40 or more contacts with ongoing & new referral sources
- Developed & submitted weekly route plans of the Western half of the state Arkansas from March 2023 to November 2023
- Developed & submitted statewide, weekly route plans from November 2023-February 2024
- Collaborated closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources
- Coordinated the completion of the admission process and ensured appropriate resources were obtained
- Managed leads from referral sources and ensured efficient admissions process for client(s)
- Educated patient, families, community and other referral sources on programs, services and amenities provided within facility
- Utilized Salesforce as a tool & CRM data to effectively plan and evaluate activities to optimize results and feedback from the leadership team
- Created outreach initiatives that regularly communicated facility missions with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities
- Hosted on-site facility tours to community groups, referral partners and potential referral partners
Prevention Educator & Development Specialist
Children’s Advocacy Alliance
Conway, AR
12.2018 - 06.2021
- Provided child abuse prevention and educational materials to youth in the school system
- Coordinated and participated in awareness opportunities in Faulkner, Conway, Perry, and Van Buren counties
- Provided evidence-based training within the school system as well as conducted awareness events and educational opportunities within the service areas
- Organized and executed fundraising efforts such as Festival of Chairs emcee & fashion chair and outdoor community events with the interest to raise awareness and present on-site, facility tour opportunities
- Delivered marketing materials to all community/referral partners
- Collaborated with community colleagues, donors, and volunteers in assigned territories of Faulkner, Conway, Perry and Van Buren counties
- Social media management to promote child abuse safety tips, fundraising needs for families and/or local center and organization events
Membership Director/Recruiter/Sales
Little Rock Chamber of Commerce
Little Rock, AR
01.2014 - 01.2015
- Utilized the Little Rock Regional Chamber’s established membership sales process to prospect, followed up, and engaged with new members
- Created organic route plans & scheduled appointments with prospects and ongoing members in an effort to update them on upcoming events, programs/meetings that could be utilized for business purposes
- Maintained a personal CRM system to track potential members as well as other pertinent information for the leadership team to review
- Created personal, organization system containing applications, LRRCoC information and business information regarding prospect’s/business activities for personal data on behalf of the LRRCoC
- Researched, engaged, and met with potential new members
- Gauged prospective member needs & motivations to make appropriate connections within the Little Rock Regional Chamber programs and resources
- Developed and maintained prospective member list in the Little Rock Regional Chamber’s CRM database
- Achieved monthly quotas & production minimums of five thousand dollars (or more) in new/renewed memberships
- Event management by setting up, promoting, email blasts, in-person invites and/or complimentary ticket distribution
Education
High School Diploma -
Little Rock Central High
Little Rock, AR05.2001
Pre-License Sales Course -
Mid-South Real Estate Academy
Sherwood, AR03.2025
Bachelor of Arts - Journalism
University of Arkansas At Little Rock
Little Rock, AR05-2026
Skills
- Business Development
- Goal Driven
- Customer Relations Management
- Territory Management
- Fundraising
- Community Relations
- Account Management
- Project Management
- Presentation Capability
- Medical record review
- Patient and family advocacy
Timeline
Clinical Liaison (Hybrid)
Landmark Recovery
12.2024 - 02.2025
Community Relations Director
Pinnacle Place Memory Care
06.2024 - 11.2024
Business Development Representative/Marketing (Hybrid)
Conway Behavioral Health Hospital
03.2023 - 02.2024
Prevention Educator & Development Specialist
Children’s Advocacy Alliance
12.2018 - 06.2021
Membership Director/Recruiter/Sales
Little Rock Chamber of Commerce
01.2014 - 01.2015
High School Diploma -
Little Rock Central High
Pre-License Sales Course -
Mid-South Real Estate Academy
Bachelor of Arts - Journalism
University of Arkansas At Little Rock