Michelle Ector
Killeen,Texas
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Cashier
The Exchange
09.2019 - 06.2020
- Delivered friendly and efficient service to insure a pleasant experience for all guests
- Trained new crew members
- Helped guest find products they are looking for
- Helped stock merchandise
- Completed online training courses required for all team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Burger King
06.2018 - 06.2019
- Maintain knowledge of current menu items, garnishes, ingredients, and preparation methods
- Assisted guests with making menu choices in an informative and helpful fashion
- Delivered friendly and efficient service to insure a pleasant dining experience for all guests
- Suggested menu items and suggested specialty items according to Burger King specification
- Trained new servers on menus acknowledgment and how to provide quality service
- Completed work such as refilling condiments, serving equipment, and cleaning.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Burger King
06.2014 - 12.2017
- Delivered friendly and efficient service to insure a pleasant dining experience for all guests
- Suggested menu items and suggested specialty items according to Burger King specification
- Trained new servers on menus acknowledgment and how to provide quality service
- Completed work such as refilling condiments, serving equipment, and cleaning.
Education
Major in Criminal Justice -
Borough of Manhattan Community College
New York, NYHigh School Diploma -
Robert H. Goddard High School of Communication Arts And Technology
Ozone Park, NY06.2016
Skills
- Cash Drawer Management
- Customer Service
- Inbound and Outbound Calling
- Problem Resolution
- POS System Operations
- MS Office
Timeline
Cashier
The Exchange
09.2019 - 06.2020
Cashier
Burger King
06.2018 - 06.2019
Cashier
Burger King
06.2014 - 12.2017
Major in Criminal Justice -
Borough of Manhattan Community College
High School Diploma -
Robert H. Goddard High School of Communication Arts And Technology