Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Eihausen

Dallas,TX

Summary

Driven Pharmacy Technician with over 15 years of experience and success in working within fast-pace retail pharmacy settings, managing multiple priorities with a positive attitude. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy adhering to policy and procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Frisco Pharmacy
09.2022 - 07.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Expedited payment processing by leveraging automated systems and working closely with the finance department.

Pharmacy Technician

Wetrium LLC, Medscript Pharmacy
06.2018 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.

Education

Bachelor of Arts - General Studies With Concentration: Finance

Southern New Hampshire University
Manchester, NH
05-2021

Skills

  • Problem-solving skills
  • Customer Service
  • Product Knowledge
  • Multitasking
  • Reliability
  • Critical Thinking
  • Typing Skills
  • Detail Oriented
  • Team building
  • Professionalism
  • Adaptability
  • Conflict Resolution
  • Confidentiality and HIPAA
  • FDA compliance
  • Proofreading
  • Processing payments

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Frisco Pharmacy
09.2022 - 07.2024

Pharmacy Technician

Wetrium LLC, Medscript Pharmacy
06.2018 - 08.2022

Bachelor of Arts - General Studies With Concentration: Finance

Southern New Hampshire University

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Michelle Eihausen