Michelle Esquivel
PALMDALE,California
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Able to work alone.
Overview
7
7
years of professional experience
Work History
Service Manager
Desert Trailer And Hitch
02.2021 - 03.2024
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Advicer
All Valley RV Center
04.2017 - 01.2021
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06.2002
Skills
- Bilingual in Spanish
- Computer Skills
- Customer Service
- Trustworthy and Honest
- Customer Relationship
Problem-Solving
- Service and Parts
- experience with extended warranty
- insurance company
- writing up estimates
- making appointments
Timeline
Service Manager
Desert Trailer And Hitch
02.2021 - 03.2024
Service Advicer
All Valley RV Center
04.2017 - 01.2021
High School Diploma -
Palmdale High School
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