Michelle Estes
Hermitage,TN
Summary
Dynamic operations leader with extensive experience at Atm Solutions, excelling in staff management and customer service. Proven track record in implementing workforce strategies that enhance employee engagement and streamline processes. Skilled in communication and organizational efficiency, driving team success and fostering strong client relationships. Adaptable and detail-oriented, committed to operational excellence.
Overview
22
22
years of professional experience
Work History
VP of Operations
Atm Solutions
09.2018 - Current
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies and inventory.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Regional Vault Manager
Atm Solutions
09.2018 - Current
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Answered customer questions and explained policies and procedures to solve problems.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with established guidelines.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Complied with established internal controls and policies.
- Through complex investigation I would go into vaults that were out-of-balance and figure out the reason that caused the shortage/overage and bring the vault back in balance.
First Line Maintenance Technician
Atm Solutions
09.2018 - Current
- Completed necessary repairs promptly while adhering to strict quality standards, maintaining optimal production speed without compromising quality or safety requirements.
- Trained new hires on proper use of tools and equipment, fostering a culture of skill development within the team.
- Increased equipment lifespan through regular lubrication, adjustments, and wear part replacements as needed.
- Performed periodic audits of stock levels for spare parts inventory to ensure availability when needed.
- Maintained detailed records of performed repairs and maintenance tasks, ensuring accurate documentation for future reference.
- Enhanced equipment reliability by performing routine maintenance and inspections on various machinery.
- Coordinated with external vendors for efficient procurement of replacement parts, minimizing delays in repair times.
- Documented all operations and managed communication with team members.
- Adjusted equipment and troubleshot issues.
Route Messenger
Loomis Armored US
01.2014 - 09.2018
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Cultivated positive working relationships with clients through professional communication and prompt service.
- Trained new employees on company procedures, fostering a supportive work environment for continued success.
- Collected payments, signatures and new deliveries.
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Navigated complex routes efficiently using GPS technology and local knowledge of the area.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Maintained a safe driving record while adhering to strict company policies and traffic laws.
- Contributed to revenue growth by promoting additional services offered by the company during customer interactions.
- Negotiated challenging traffic conditions calmly, reducing stress levels for both driver and client.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Machine Operator
BBA Fiberweb
04.2003 - 12.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Education
High School Diploma -
Plainfield Jr Sr High Schoole
Plainfield, IN05-1985
Skills
- Staff management
- Office management
- Travel coordination
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
VP of Operations
Atm Solutions
09.2018 - Current
Regional Vault Manager
Atm Solutions
09.2018 - Current
First Line Maintenance Technician
Atm Solutions
09.2018 - Current
Route Messenger
Loomis Armored US
01.2014 - 09.2018
Machine Operator
BBA Fiberweb
04.2003 - 12.2012
High School Diploma -
Plainfield Jr Sr High Schoole
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