MICHELLE ESTIOKO
Lodi,CA
Summary
Skilled administrative professional with over 8 years of experience in California state government and non-profit healthcare administration, specializing in Medi-Cal programs. Direct experience working with PACE from the California Department of Health Care Services.
Demonstrates advanced skills in managing procurement processes and vendor relationships, contributing to streamlined operations and effective program
implementations. Results-driven Analyst with excellent organization and communication to achieve stakeholder engagement, strategic planning, team leadership, and process improvement to enhance operational flow. Strong in communication and adaptability, ensuring seamless management of office functions and project coordination. Background in public health programs and mission-driven organizations serving vulnerable populations.
Overview
13
13
years of professional experience
Work History
Administrative Operations Manager
California Department of Public Health
Sacramento, CA
09.2020 - Current
- Oversaw CDPH OPDE Administrative Unit, managing Human Resources, budgets, and contracting functions.
- Supervised staff in administrative and operational tasks to enhance office support.
- Processed purchase and service orders for all OPDE staff and program areas.
- Completed fiscal year-end procedures, ensuring accuracy of budget reports.
- Provided contract management support for library services vendor contracts.
- Reviewed and scored vendor proposals to select public health contracts effectively.
- Submitted contract renewals and amendments, tracking deadlines for service continuity.
- Maintained budget and expenditure tracking reports for leadership oversight.
Policy Analyst
Department of Health Care Services
Sacramento, CA
07.2018 - 09.2020
- Implemented new framework for Home and Community-based Services waiver program delivery.
- Scheduled and facilitated regular meetings with contractors and stakeholders to ensure project alignment.
- Developed and managed submission of waiver program for federal review and approval.
- Updated HCBS database while generating comprehensive reports.
- Responded to public inquiries and addressed concerns from external partners.
- Drafted detailed bill analyses to support legislative initiatives.
Contract Manager
Department of Health Care Services
Sacramento, CA
02.2016 - 07.2018
- Monitored PACE organizations for compliance with state and federal regulations.
- Conducted research on participant eligibility and payment data for program enrollments.
- Authored policy letters to inform PACE health plans of regulatory changes.
- Verified and processed program enrollments, ensuring precision and accuracy.
- Provided technical assistance during new program site openings to facilitate smooth transitions.
- Participated in compliance audits to evaluate adherence to established standards.
- Guided PACE organizations on policy updates to improve overall program execution.
- Managed complex eligibility verifications, maintaining accurate participant data.
Program Assistant
Capitol Health Network
Sacramento, CA
09.2012 - 07.2015
- Delivered comprehensive administrative support to non-profit healthcare advocacy organization.
- Scheduled and documented meeting notes for monthly Board of Directors meetings.
- Managed program database for case management, grant applications, and reporting.
- Organized events to enhance member engagement and participation.
Education
Bachelor's Degree - Community Studies
University of California
Santa Cruz06-2011
Skills
- Administrative support and procurement
- Budget management
- Contract management and compliance
- Program coordination
- Stakeholder engagement
- Process improvement
- Operations support
Timeline
Administrative Operations Manager
California Department of Public Health
09.2020 - Current
Policy Analyst
Department of Health Care Services
07.2018 - 09.2020
Contract Manager
Department of Health Care Services
02.2016 - 07.2018
Program Assistant
Capitol Health Network
09.2012 - 07.2015
Bachelor's Degree - Community Studies
University of California