Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ferguson

Sales
Woodinville,WA

Summary

Analytical, observant, dynamic communicator, highly regarded in dispute resolution skills, unwavering integrity and an immaculate eye for detailed observing.

Motivated by successful completion of goals, no matter if I personally set it myself, or professional goals set by my employer or the "given goal" which is to meet and exceed customer expectations.


Overview

5
5
years of professional experience

Work History

Senior Sales Associate

Nordstrom
05.2022 - 07.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Generated sales leads and cold called potential customers.

Founder /Senior Sales Consultant

Found Treasure Interiors
10.2018 - 02.2021
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Streamlined key process for entire department by implementing method to improve efficiency.
  • Identified and resolved issues regarding sales and business strategy.
  • Exceeded customer requirements with accurate and deliverable solutions.

Humanitarian Volunteer

Global Volunteers
12.2018 - 05.2020
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Coordinated with different service providers to meet clients' individual needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Kept case files updated, accurate and aligned with requirements.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Coordinated and managed volunteer activities for community service projects.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Gathered opinions and support from grass-roots supporters to solidify group position.

Education

Bachelor of Arts - Community Psychology

Western Washington University
Bellingham, WA
06.1992

High School Diploma -

Sammamish Senior High School
Bellevue, WA
06.1986

Skills

  • Professional Integrity
  • Assignment Delegation
  • Tactful Conflict Resolution
  • Sales Transaction Processing
  • Retail Store Operations
  • Stress Management
  • Accurate Cash Handling
  • Strategic Planning
  • Sales Initiatives
  • Customer Care
  • Team Leadership
  • Sales Strategies
  • Client Relationship-Building
  • Visual Displays and Presentations

Timeline

Senior Sales Associate

Nordstrom
05.2022 - 07.2023

Humanitarian Volunteer

Global Volunteers
12.2018 - 05.2020

Founder /Senior Sales Consultant

Found Treasure Interiors
10.2018 - 02.2021

Bachelor of Arts - Community Psychology

Western Washington University

High School Diploma -

Sammamish Senior High School

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Michelle FergusonSales