"Trip" Donald Knowles III
Simsbury,CT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Senior Sales Associate
Mattress Firm
02.2019 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Professional Network Marketer
Self Employed
11.2014 - 02.2019
- Specialized in recruitment and direct product sales.
- Trained and managed team of independent distributors.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
EBay Seller
Self Employed
01.2011 - 06.2013
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
HVAC Equipment Inspector
Climatec
04.2007 - 11.2010
- Specialized field technician, responsible for inspection and start-up of commercial HVAC equipment.
- Performed on site training for in house technicians and maintainers.
- Examined equipment and installation to verify conformance to quality standards.
- Investigated customer complaints to take necessary corrective actions.
HVAC Water Treatment Specialist
Nalco
03.2005 - 04.2007
- Maintained water treatment equipment.
- Recorded test data and prepared reports, summaries or charts to interpret test results.
- Responsible for HVAC water treatment on facilities such as Honeywell Industrial and Luke Air Force Base.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
HVAC Technician
A-Quality HVAC
06.2004 - 03.2005
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
F-16 Crew Chief
United States Air Force, USAF
06.1998 - 06.2004
- Enforced strict safety protocols to protect crew members.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Updated flight and maintenance logs with current, accurate information.
Education
HVAC Installation And Repair
The Refrigeration School Inc, RSI
Phoenix, AZ03.2005
High School Diploma -
Campbell Savona High School
Campbell, NY06.1998
Skills
- Benefits Education
- Time Management
- Meeting and Exceeding Sales Goals
- Teamwork and Collaboration
- Customer Transactions
- Tactful Conflict Resolution
- Professional Integrity
- Customer Care
- Product Recommendations
Timeline
Senior Sales Associate
Mattress Firm
02.2019 - Current
Professional Network Marketer
Self Employed
11.2014 - 02.2019
EBay Seller
Self Employed
01.2011 - 06.2013
HVAC Equipment Inspector
Climatec
04.2007 - 11.2010
HVAC Water Treatment Specialist
Nalco
03.2005 - 04.2007
HVAC Technician
A-Quality HVAC
06.2004 - 03.2005
F-16 Crew Chief
United States Air Force, USAF
06.1998 - 06.2004
HVAC Installation And Repair
The Refrigeration School Inc, RSI
High School Diploma -
Campbell Savona High School
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