Charlotte Faxon
New York,NY
Summary
Client relationship expert with a focus on strategic communication and project coordination. Proven ability to manage diverse client portfolios and deliver tailored benefit solutions. Extensive experience in employee benefits consulting, public relations, and marketing, driving client success across dynamic industries.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Benefits Coordinator
NFP
03.2026 - Current
- Promoted to Senior Benefits Coordinator in recognition of strong performance, client relationships, and ability to manage increased responsibilities and a larger client portfolio.
- Manage a portfolio of client accounts, serving as a trusted advisor throughout every stage of the employee benefits lifecycle.
- Cultivated long-term client relationships through expert guidance on benefit offerings, plan design, compliance, renewals, open enrollment, and ongoing account needs.
- Partner with employers to evaluate benefit options and recommend solutions that align with organizational goals and employee needs.
- Coordinated with brokers, insurance carriers, and internal teams to execute client initiatives seamlessly and resolve issues promptly.
- Managed multiple client projects simultaneously, ensuring exceptional organization, communication, and attention to detail.
Benefits Coordinator
NFP
09.2024 - 03.2026
- Managed employee benefit programs for a diverse client portfolio throughout the plan year, ensuring comprehensive support and client satisfaction.
- Prepared accurate proposals, presentations, and client communications, meeting deadlines to strengthen client engagement.
- Collaborated with cross-functional teams and insurance carriers to address client requests and facilitate effective plan implementation.
- Built strong client relationships through responsive communication and proactive problem-solving.
Public Relations Marketing Intern
Linda Gaunt Communications
06.2023 - 08.2023
- Coordinated social media content strategy for multiple client accounts, enhancing brand visibility.
- Managed influencer gifting and event logistics, ensuring seamless execution of marketing initiatives.
- Prepared reports and client communications, streamlining information sharing and project tracking.
Sales Associate Intern
Stanley Korshak
01.2022 - 12.2022
- Provided personalized luxury customer service to enhance client satisfaction and loyalty.
- Assisted customers with product selection and provided personalized recommendations.
- Managed inventory levels and organized merchandise displays on the sales floor.
- Managed inventory processes to optimize product availability and maintain high display standards.
- Collaborated with team members to maintain a welcoming store environment.
Intern
Iconic Equities
01.2022 - 12.2022
- Developed strategies for website and marketing optimization to improve user experience and drive traffic.
- Managed social media strategy to enhance brand engagement and support executive initiatives.
- Assisted in analyzing market trends and investment opportunities.
- Conducted research on potential real estate investments and properties.
- Supported team in preparing financial reports and presentations.
Fashion Intern/Assistant
The RealReal
01.2018 - 12.2019
- Assisted in curating luxury fashion items for online listings.
- Collaborated with luxury consignment clients to manage and organize high-value inventory.
- Collaborated with team members to maintain inventory accuracy and organization.
- Supported the photography team by preparing and styling merchandise.
Education
Bachelor of Arts - Psychology & Advertising
Southern Methodist University
Dallas05-2024
Skills
- Benefits administration
- Account management
- Client relationship management
- Customer success strategies
- Client training
- Benefits education
- Project coordination
- Attention to detail
- Time management
- Organizational skills
- Microsoft Office proficiency
- Google Workspace expertise
- Cross-functional teamwork
- Team collaboration
- Problem solving
- Strategic communication
Certification
- Lagree Fitness License
Affiliations
- Volunteer, The Lord's Place - West Palm Beach, FL (2018-Present)
Timeline
Senior Benefits Coordinator
NFP
03.2026 - Current
Benefits Coordinator
NFP
09.2024 - 03.2026
Public Relations Marketing Intern
Linda Gaunt Communications
06.2023 - 08.2023
Sales Associate Intern
Stanley Korshak
01.2022 - 12.2022
Intern
Iconic Equities
01.2022 - 12.2022
Fashion Intern/Assistant
The RealReal
01.2018 - 12.2019
Bachelor of Arts - Psychology & Advertising
Southern Methodist University