Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MICHELLE FIGUEROA

Bayside

Summary

Dynamic bartender with a proven track record at Tao Group Hospitality, excelling in beverage preparation and suggestive selling. Known for delivering exceptional customer service and fostering strong relationships with patrons. Adept at managing high-pressure environments while maintaining a clean and organized workspace, ensuring an outstanding guest experience.

Overview

5
5
years of professional experience

Work History

Bartender

Arlo Williamsburg Hotel
Williamsburg
05.2024 - Current
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.
  • Took beverage orders from guests and delivered drinks within reasonable time frames.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Committed to delivering excellent customer service while working in a fast-paced environment.

Bartender

Tao Group Hospitality
NY
11.2024 - 05.2025
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.

Bartender/ Server

BARAKI
Bayside
05.2023 - 05.2024
  • Greeted customers to a friendly environment and directed them to their seats.
  • Accommodated colleagues during rush periods to foster/ promote teamwork while providing exceptional service and guest dining experience.
  • Developed strong working relationships with customers and staff.

Bartender Shift Manager

The Madison Pub
Albany
01.2021 - 05.2023
  • Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
  • Improved maintenance and safety standards.
  • Assessed bar inventory and completed requisition sheets to restock supplies.

Bartender/ Server

Beach Bar at Blu Iguana
Sea Cliff
05.2022 - 08.2022
  • Up-sell appetizers, alcoholic beverages, and desserts to increase guest average.
  • Assisted guest in order selection by promoting specific menu items and specials.
  • Kept bar organized and clean during busy hours.

Education

BACHELOR OF SCIENCE (B.S.) - BIOLOGY

The University at Albany
05.2023

Skills

  • Suggestive Selling
  • Cocktail knowledge
  • Time management
  • Team collaboration
  • Food Service
  • Payment Processing
  • Beverage Preparation
  • Customer Service

References

References available upon request.

Timeline

Bartender

Tao Group Hospitality
11.2024 - 05.2025

Bartender

Arlo Williamsburg Hotel
05.2024 - Current

Bartender/ Server

BARAKI
05.2023 - 05.2024

Bartender/ Server

Beach Bar at Blu Iguana
05.2022 - 08.2022

Bartender Shift Manager

The Madison Pub
01.2021 - 05.2023

BACHELOR OF SCIENCE (B.S.) - BIOLOGY

The University at Albany

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