Michelle Figueroa
Des Plaines,IL
Summary
Experienced Food Service Supervisor with a strong focus on staff training, inventory management, and quality control. Committed to maintaining high food safety standards and enhancing team performance.
Overview
2
2
Languages
30
30
years of professional experience
Work History
Food Service Supervisor
Aramark
Glenview, Illinois
10.2011 - Current
- Oversaw daily food service operations and staff activities to ensure efficiency.
- Ensured compliance with health and safety regulations in food preparation areas.
- Trained new employees on company policies and food service procedures.
- Resolved customer complaints promptly to uphold service quality standards.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Reviewed daily task list with employees and assigned tasks for completion.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Adhered to company food, safety, quality and sanitation policies.
Warehouse Manager
Accent Chicago
Chicago, Illinois
04.2007 - 10.2011
- Managed daily warehouse operations and ensured safety compliance.
- Oversaw inventory management and maintained accurate stock levels.
- Coordinated shipping and receiving of materials and products.
- Implemented efficient workflow processes to optimize productivity.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Trained new staff on warehouse procedures and safety protocols.
- Scheduled staff shifts to ensure adequate coverage during peak times.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Collaborated with team members to resolve logistical challenges.
- Communicated regularly with other departments regarding supply chain activities.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Warehouse Supervisor
Sunstone Inc
Morton Grove, Illinois
11.1996 - 08.2006
- Supervised daily warehouse operations and ensured efficient workflow.
- Managed inventory levels and coordinated stock replenishment activities.
- Managed stock levels through regular inventory audits and replenishment strategies.
- Implemented quality control measures to maintain product standards.
- Scheduled employee shifts to optimize labor resources and coverage.
- Trained new staff on safety protocols and operational procedures.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Coordinated with departments to facilitate smooth flow of materials and support operational efficiency.
- Addressed any problems that might arise during day-to-day operations in a timely manner.
- Handled employee disputes effectively to maintain team cohesion. and promoted a positive work environment.
- Analyzed data from reports generated by Warehouse Management System software.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Communicated work orders clearly to ensure team understanding and execution. to the team.
Education
GED -
St. Augustine Collage
Chicago, IL08-2003
Skills
- Food safety compliance
- Quality control
- Health inspections
- Food inventory management
- Inventory management
- Staff training
- Quality assurance
- Customer service
- Team leadership
- Problem solving
- Adaptability to change
- Effective communication
- Food inventory management management
- Employee motivation
- Multitasking
Languages
Spanish
Full Professional
English
Professional
Timeline
Food Service Supervisor
Aramark
10.2011 - Current
Warehouse Manager
Accent Chicago
04.2007 - 10.2011
Warehouse Supervisor
Sunstone Inc
11.1996 - 08.2006
GED -
St. Augustine Collage