Michelle Forte
Vacaville,CA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Pharmacy Tech
Woodland Healthcare
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Tech III
U.C.Davis VMTH
06.2005 - Current
- Teach Veterinary students how to write, fill, and dispense veterinary prescriptions with complete accuracy
- Fill omnicells daily to maintain adequate stock of necessary medications.
- Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximize pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Aide pharmacists in preparing sterile compounding products for specialty prescriptions.
- Increase overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assist in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Calculate dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enter and process patients' prescriptions into internal system.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Order medicines daily to replenish stock and increase inventory in anticipation of need.
Education
National Pharmacy Technician certification -
Solano County ROP
01.2010
Pharmacy Technician Internship
David Grant Medical Facility
02.2001
Pharmacy Technician -
Solano County ROP
02.2001
High school diploma -
Armijo High School
06.1998
Skills
- Medication Dispensing
- Order Verification
- Workflow Optimization
- Excellent Communication
- Self Motivation
- Drug Inventory Management
- Pharmacy and customer records management
- Updating medication histories
- Confidentiality and HIPAA
- Insurance processing and billing
- Medical Coding
Personal Information
Title: Pharmacy Technician III
Timeline
Pharmacy Tech III
U.C.Davis VMTH
06.2005 - Current
Pharmacy Tech
Woodland Healthcare
National Pharmacy Technician certification -
Solano County ROP
Pharmacy Technician Internship
David Grant Medical Facility
Pharmacy Technician -
Solano County ROP
High school diploma -
Armijo High School
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