MICHELLE FORTUNE
Ranch Cordova,CA
Summary
Dedicated and compassionate Case Manager with a background in behavioral health and executive support. Over 10 months of experience providing holistic case management in a dual diagnosis setting. Strong administrative foundation, excellent communication skills, and a commitment to client-centered care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager / RAD-T
Align Recovery Centers
10.2024 - 07.2025
- Managed complex caseloads of clients, delivering holistic, individualized case management services.
- Maintained accurate, timely documentation of client interactions, progress notes, and treatment outcomes.
- Facilitated regular client meetings and groups to address goals, barriers, and recovery milestones.
- Conducted pre-admission assessments to evaluate client eligibility and readiness for treatment.
- Ensured full compliance with agency procedures, legal regulations, and ethical standards.
Executive Assistant
First Republic Bank-Private Equity
12.2022 - 02.2023
- Supported executive leadership with scheduling, correspondence, and logistical operations in the Small Business Department
- Maintained discretion in handling sensitive materials and communication with clients
- Streamlined office procedures, implementing best practices to enhance operational efficiency.
Executive Assistant
TPG Capital
08.2022 - 10.2022
- Supported eight professionals ranging from Associate level to Director and Chief of Staff
- Managed executive calendars, prioritizing appointments and ensuring efficient time management.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and timeliness.
Sr. Administrative Assistant
JP Morgan Chase
06.2021 - 08.2022
- Managed high levels of organization for four Executive Market Directors and 50+ branch managers
- Assist with coordinating special projects, presentations and employee events/meetings
- Regularly handled highly confidential information with discretion
Branch Manager
JP Morgan Chase
01.2019 - 05.2021
- Actively identify, coach, develop, motivate, and support employees so that they can provide superior client experience
- Foster a culture of respect and inclusivity by creating a positive work environment
- Create branch-specific strategies and action plans to grow business while maintaining a strong controls focus
- Helped manage and support multiple different branches through significant transitions Delivered 100% Customer Satisfaction scores for 3 consecutive quarters
Private Client Banker-Manager on Duty
JP Morgan Chase
12.2016 - 12.2018
- Responsible for consulting with clients regarding their financial needs, recommending solutions, and financial services to meet those needs.
- Worked effectively with branch partners to ensure a positive client experience.
- Provided leadership for colleagues by fostering teamwork, opening and closing the branch, providing overrides, etc.
- Worked with high net worth clients in a highly professional setting
Education
Bachelor of Arts - Kinesiology
CSU Chico
Chico, CA06.2012
CADC Program
Sober College School of Addiction Studies
Online06-2025
Skills
- Case Management, Treatment Planning, Dual Diagnosis Support, Pre-Admission Assessments, Aftercare Planning, Group Facilitation, Documentation, Administrative Support
Certification
- RADT (Registered Alcohol and Drug Technician)
- Opioid Overdose Training
- CPR/First Aid
- HIPAA & Ethics Training
Timeline
Case Manager / RAD-T
Align Recovery Centers
10.2024 - 07.2025
Executive Assistant
First Republic Bank-Private Equity
12.2022 - 02.2023
Executive Assistant
TPG Capital
08.2022 - 10.2022
Sr. Administrative Assistant
JP Morgan Chase
06.2021 - 08.2022
Branch Manager
JP Morgan Chase
01.2019 - 05.2021
Private Client Banker-Manager on Duty
JP Morgan Chase
12.2016 - 12.2018
Bachelor of Arts - Kinesiology
CSU Chico
CADC Program
Sober College School of Addiction Studies
Similar Profiles
Kenneth FraserKenneth Fraser
National Director of Outreach / Interventionist at Oglethorpe Inc. / Vance Johnson Recovery CentersNational Director of Outreach / Interventionist at Oglethorpe Inc. / Vance Johnson Recovery Centers
Logan McCauley-BakerLogan McCauley-Baker
QMAP Medical Assistant at Peaks Recovery CentersQMAP Medical Assistant at Peaks Recovery Centers
DEBORAH L. MIZRAHIDEBORAH L. MIZRAHI
Training Supervisor at Recovery Centers of AmericaTraining Supervisor at Recovery Centers of America
Ruthie HareRuthie Hare
Caregiver at Meadow Oaks Senior LivingCaregiver at Meadow Oaks Senior Living
Chase LopezChase Lopez
Team Member at Quick Quack LLCTeam Member at Quick Quack LLC