Michelle Fortune
Chesterfield,VA
Summary
Customer Relations Manager with a strong focus on results, skilled in managing workloads, ensuring quality, and solving problems. Known for successfully leading service teams and building stronger client connections.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
State Farm
Richmond, VA
08.2023 - 01.2026
- Led customer service operations and ensured consistent, high‑quality support for all clients.
- Specialized in account management and policy reviews, resolving complex inquiries with accuracy and professionalism.
- Managed service teams across two office locations, including training, performance oversight, and workflow coordination.
- Handled escalated issues and sensitive customer concerns with efficiency and care.
- Strengthened client relationships and improved service processes to support overall agency operations.
Delivery Coordinator
Lowes
Gordonsville, VA
02.2020 - 06.2023
- Coordinated delivery schedules by contacting customers and confirming delivery times.
- Prevented delays by planning efficient delivery routes.
- Communicated with customers, supervisors, contractors, and team members to resolve issues and exchange information.
- Maintained accurate records of time, materials, expenditures, and crew activities.
- Reviewed orders, schedules, and shipping documents to determine work sequences and delivery requirements.
Education
High School Diploma -
Louisa County High School
Louisa, VA-
Piedmont Virginia Community College
Charlottesville, VASkills
- Workload management
- Quality assurance
- Problem-solving
- Team management
- Staff training
- Strong work ethic
Timeline
Customer Relations Manager
State Farm
08.2023 - 01.2026
Delivery Coordinator
Lowes
02.2020 - 06.2023
High School Diploma -
Louisa County High School
-
Piedmont Virginia Community College