Michelle Francisco
New York,USA
Summary
Store Leader with over 13 years of progressive experience in retail management, specializing in customer service excellence and strategic business analysis. Skilled in visual merchandising, sales planning, and fostering team development. I aim to leverage my retail expertise by expanding into the Direct to Consumer channel where I can enhance my skills that can be applied in the areas of product development, allocations and merchandising.
Overview
13
13
years of professional experience
Work History
Store Leader
Eileen Fisher
New York, NY
07.2019 - Current
- Provided an exceptional customer experience through meticulous team training and development
- Pioneered initiatives for integrating Diversity, Equity, and Inclusion in store culture
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
Sales Associate, Sales Lead, Visual Merchandiser, Assistant store leader, Store Leader
Francesca's Collection
San Francisco, CA And New York, NY
11.2011 - 07.2019
- Promoted customer loyalty through personalized service
- Mentored sales team, enhancing their product knowledge and sales techniques
- Developed visually appealing and effective merchandise displays
- Drove store to achieve and exceed sales goals
- Provided comprehensive training that increased team performance and morale
- Instilled a culture of mutual respect and support, reducing staff turnover
- Pioneered innovative merchandising techniques that increased customer interest.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Replenishment Analyst Intern
Footlocker Inc.
New York, NY
01.2016 - 05.2016
- Enhanced team collaboration through data sharing and analysis
- Reviewed and recapped geographic, market, competitor, vendor, and statistical trends with team.
- Boosted efficiency through strategic transfers and consolidations
- Monitored and adjusted allocations to align with shifting market demands and store/region needs
- Coordinated with Assortment Managers to establish effective unit distributions per style and store range
- Proposed innovative transfer strategies to mitigate overstock and maximize sales potential.
- Managed style distribution/flow by item type in accordance with assortment guidelines.
- Improved stock availability for high-demand items through effective collaboration with suppliers and buyers.
- Maximized gross margin dollars through strategic allocation of product categories.
Fashion Intern
Micky London
03.2015 - 06.2015
- Boosted brand visibility through a new Instagram marketing strategy
- Contributed to the Spring/Summer 16 collection launch, working directly with the Designer
- Enhanced showroom operations by assisting with sample pulls and returns
- Managed detailed styling and direction during major brand photo shoots
- Streamlined showroom tasks, enhancing efficiency in operations.
- Researched current fashion trends and competitor activity.
- Contributed to social media content curation by selecting on-brand images and writing engaging captions, strengthening online presence.
Education
Bachelor of Professional Studies in Fashion Merchandising -
LIM College
New York, NY05.2016
Associate of Arts Degree in Merchandise Product Development -
FIDM/Fashion Institute of Design & Merchandising
San Francisco, CA06.2013
Skills
- MS office
- Visual Merchandising
- Business Strategy
- Customer Service
- Sales Planning
- Visual Standards
- Business Analysis
- Team Leadership
- Diversity and Inclusion
- Strategic Planning
- Product Development
- Retail Management
- Problem Solving
- Time Management
- Multitasking and Organization
Languages
Portuguese
Professional Working
Timeline
Store Leader
Eileen Fisher
07.2019 - Current
Replenishment Analyst Intern
Footlocker Inc.
01.2016 - 05.2016
Fashion Intern
Micky London
03.2015 - 06.2015
Sales Associate, Sales Lead, Visual Merchandiser, Assistant store leader, Store Leader
Francesca's Collection
11.2011 - 07.2019
Bachelor of Professional Studies in Fashion Merchandising -
LIM College
Associate of Arts Degree in Merchandise Product Development -
FIDM/Fashion Institute of Design & Merchandising