MS Outlook
Angelita Jamero Range
Store, Operations Manager And Team Builder
Visalia,CA
Summary
Expert Operations and Team Building Manager, with 25 years in management, effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of needs of the business.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Store Leader
PetSmart, Porterville
08.2022 - 03.2023
- Point person for Services (Salon/Pet Training) Business
- Recruited and hired new support leaders
- Driving force in developing a team work environment through cross training and developing of new managers and associates
- Seek continued development through utilizing other leaders in the district with their specific district appointed specialties
- Managed controllable expenses, including labor
- Review Category Sales and Quorso program with Assistant Store Leader and identify opportunities to increase merchandise sales
- Review Scorecard weekly results and look for possible root cause in areas of opportunity then utilize accountability or recognition to make improvements where necessary
- HR skills in hiring, coaching, reviews and terminations.
Assistant Store Leader
Visalia
Porterville
09.2018 - 08.2022
- Main point person to run Core (Sales Floor) Business in the store
- Ensure Support Leaders are maintaining Operational Plans and Processes while ensuring the highest level of customer service to Pet Parents and their pets.
- Review scorecard results and work with leaders on opportunities such as Sales, Customer
- Experience (NPS, BOPIS), and Operational Expenses
- Ensure store Expense Tracker is maintained and work with Store Leader on expense issues
- Review applicants, hire, train and develop new employees
- Have one-on-one interactions with the team and educate them on EAP, HR Shared
- Services/Benefits, Health and Wellness Programs, the Belonging Programs/Trainings, PlayUP Recognition Program and PerkSpot
- Handle personnel files and sensitive information and ensure they are secured
- Work with Pet Trainers on maintaining communication with their clients while Trainers were off
Customer Engagement Leader
Visalia
07.2017 - 09.2018
- Proven to create a team work environment through engagement, product knowledge and cross training development
- Get PetCare to Standards and maintain the department by ensuring pets are healthy and in their appropriate habitats
- Work with Adoption Partners for both National Adoption Week Events and regular everyday operations
- Work with associates on product development and service options PetSmart provides
- Work with associates to ensure they are utilizing the HEART and HEAR Method
- Drive Front End business through Treats Membership Conversion
- Be the driving force behind the Chance and Friends Holiday Donation Program.
Department Manager/Key Carrier
Bed Bath and Beyond
Visalia, Fresno
09.2013 - 07.2017
- Ensure customer service is always highest priority through training and development of staff
- Analyze departmental sales on a weekly and monthly basis
- Ordering into, adjusting stock levels and merchandising products to increase sales
- Plan weekly and daily tasks for the department and follow up to ensure standards are met and maintained
- HR skills in interviewing and reviews
- Ensures communication with Store Management, staff and District Staff.
General Manager
Sport Chalet
Visalia, CA
07.2010 - 09.2013
- Analyze departmental sales on a weekly basis, adjusting stock levels and merchandising presentation to increase sales
- Achieving controllable sales goals through selling standards of UPT (Units Per Transaction),
- Visa Applications, Action Pass (loyalty program) sign ups and Extended Service Plans
- Created an effective succession plan through performance development, which lead to successfully promoting three managers and five department heads
- Successfully maintaining payroll control and shrink levels
- HR skills in interviewing, hiring and reviews
- Ensures communication between corporate and the store (both management and associates)
- Maintain store’s controllable expenses as well as monitor and observe purchase orders.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Merchandising/Operations/Assistant Manager
Sacramento-Elk Grove
Pleasanton
06.2006 - 07.2010
- Ensured merchandising to company standards utilizing company plan-o-grams, directives and actual stock on hand levels
- Planned and organized floor set adjustments due to seasonal changes
- Area trainer for Apparel, Winter Apparel Basics, and New Hire Orientation
- Store trainer for SAP System
- Effectively wrote schedules to meet and/balance sales goals and sales per hour goals
- Trained to be an Operations Auditor for Northern California
- Created purchase orders for store expenses and special orders.
Area Manager
Sacramento
06.2005 - 06.2006
- Managed Price Change Reports, Ad Kits, and store signage
- Ensured audit compliance for bikes, rentals and SCUBA departments
- Ensured cashiers are complaint to policies (register balancing, necessary documentations)
- Trained new employees on Sales Floor Basics.
Education
Diploma: Bachelor of Arts - Psychology
California State University
Sacramento, CA 08.1995 - 01.2002
Skills
Employee management
Excellent Communication
Microsoft applications proficiency
Planning and Coordination
Teambuilding
Interpersonal Communication
Problem-Solving
Multitasking Abilities
MS Office
Self-Motivated
Active Listening
Attention to Detail
Organization and Time Management
Software
MS Word
MS Excel
MS Teams
SAP
Certification
Forklift
Timeline
Store Leader
PetSmart, Porterville
08.2022 - 03.2023
Assistant Store Leader
Visalia
09.2018 - 08.2022
Forklift
04-2018
Customer Engagement Leader
Visalia
07.2017 - 09.2018
Department Manager/Key Carrier
Bed Bath and Beyond
09.2013 - 07.2017
General Manager
Sport Chalet
07.2010 - 09.2013
Merchandising/Operations/Assistant Manager
Sacramento-Elk Grove
06.2006 - 07.2010
Area Manager
06.2005 - 06.2006
Diploma: Bachelor of Arts - Psychology
California State University
08.1995 - 01.2002