Sarah Ornelas
San Marcos,TX
Summary
Organized and dedicated Leader with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Leader
H-E-B Grocery
06.2022 - Current
- Comprehensive knowledge of performance process evaluation, change management, project/ program management principles and methods.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities. Ability to develop and mentor others.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Controlled costs consistently to effectively eliminate waste and increase profits.
Operations Leader
H-E-B Grocery
11.2019 - 06.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collaborates with senior leaders and key stakeholders to align on messaging strategy and priorities.
- Strong analytical, problem-solving and presentation skills
- Exercises confidentiality and demonstrates high integrity in executing communication activities.
E-commerce Project Manager
H-E-B Grocery
06.2017 - 11.2019
- Managed the day-to-day operational of the Ship to Home e-commerce platform.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Developed and optimized standard operating procedures (SOPs) for automated storage warehouse process
- Extensive experience in digital communication channels such as Slack, Teams, and Salesforce platforms.
- Strong project management skills; able to manage and prioritize multiple deadlines simultaneously.
- Emotional intelligence in building relationships and aligning stakeholders across multiple divisions and teams.
Education
BBA - Human Resources Management
Western Governors University
Salt Lake City, UT01.2026
High School Diploma -
William B Travis High School
Austin, TX05.2007
Skills
- Detail oriented, consistent follow-through
- Strategic thinker
- Marketing Analytics
- Project Leadership
- Continuous Improvement Process
- Complex Problem-Solving
- Judgment and Decision-Making
- Presentations
- Google Docs
- Proficiency in MS Office applications
Certification
- [Inclusive Leadership] Course Certificate
Timeline
Store Leader
H-E-B Grocery
06.2022 - Current
Operations Leader
H-E-B Grocery
11.2019 - 06.2022
E-commerce Project Manager
H-E-B Grocery
06.2017 - 11.2019
BBA - Human Resources Management
Western Governors University
High School Diploma -
William B Travis High School
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