Michelle Francois

• Company Overview: CHRISTUS HEALTH, HIPAA and PHI guidelines
• Supports department as a valuable resource by performing all duties as assigned in a timely and orderly fashion to meet performance targets (proper paperwork, signatures and guardianships If applicable)
• Complying with the CHRISTUS HEALTH, HIPAA and PHI guidelines, cross trained in assisting facility in internal/external referrals while remaining flexible to support patient volume, shift changes and training as needed
• Skilled in areas of Workers Compensation authorizations and referrals
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Greeted and assisted patients with check-in procedures.

• Responsible for Accounts and collections and providing stellar customer service while de-escalating calls

Gathered, organized and input information into digital database.

• Collected, arranged, and input information into database system.
• Resolved customer complaints using established follow-up procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Honorably discharged with 7 years active service duty.